[COMPASS-2204] Mechanism allowing users to provide a log file for technical services review Created: 20/Oct/17  Updated: 16/Oct/20  Resolved: 18/Feb/19

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Brian Blevins Assignee: Unassigned
Resolution: Duplicate Votes: 1
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Related
related to COMPASS-2332 Write to Log File in Production Closed
Epic Link: COMPASS-2239

 Description   

Although I thought this ticket was already present, various searches failed to find it.

Some customers have trouble interpreting and reporting from DevTools, particularly the part about selecting and exporting the contents of the "Console".

In order to expedite and simplify the support experience for customers, provide a mechanism that supports uploading a log file from Compass. Possibilities include:

  • add a new menu item labelled "Save Log File"
  • add a new menu option labelled "Enable Debugging" (with the log file written to a known location)

The content of the log file would include at a minimum everything present in the DevTools [Console] tab.

Instructions from support should mention enabling debugging (if necessary), reproducing the issue and then saving or uploading the log file...



 Comments   
Comment by Massimiliano Marcon [ 18/Feb/19 ]

Tracking this in COMPASS-2332

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