[COMPASS-2733] connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed Created: 07/Apr/18  Updated: 29/Oct/23  Resolved: 17/Jul/18

Status: Closed
Project: Compass
Component/s: Connectivity
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Critical - P2
Reporter: Alan c Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

I can't connect to a cluster in mogoDB compass. I get connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed

What is happening with this?



 Comments   
Comment by Grigori Melnik (Inactive) [ 17/Jul/18 ]

Gone away

Comment by Brian Blevins [ 13/Apr/18 ]

Hi Alan,

That error message can result from your public IP address not being present in the whitelist for your Atlas cluster. Please refer to the docs under Add Entries to the Whitelist. You can start in the Atlas UI under Clusters: Security: IP Whilelist.

Please let us know whether adding your public IP Address to the Atlas cluster whitelist resolves this issue.

Regards,
Brian

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