[COMPASS-2733] connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed Created: 07/Apr/18 Updated: 29/Oct/23 Resolved: 17/Jul/18 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Connectivity |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Critical - P2 |
| Reporter: | Alan c | Assignee: | Unassigned |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Description |
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I can't connect to a cluster in mogoDB compass. I get connection 3 to cluster0-shard-00-00-1bca9.mongodb.net:27017 closed What is happening with this? |
| Comments |
| Comment by Grigori Melnik (Inactive) [ 17/Jul/18 ] |
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Gone away |
| Comment by Brian Blevins [ 13/Apr/18 ] |
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Hi Alan, That error message can result from your public IP address not being present in the whitelist for your Atlas cluster. Please refer to the docs under Add Entries to the Whitelist. You can start in the Atlas UI under Clusters: Security: IP Whilelist. Please let us know whether adding your public IP Address to the Atlas cluster whitelist resolves this issue. Regards, |