[COMPASS-2848] As a new Compass/Atlas user but long time IT specialist, I need the ability to troubleshoot connection problems in complex networking environments. Created: 14/May/18  Updated: 02/Apr/19  Resolved: 02/Apr/19

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: 1.13.0
Fix Version/s: None

Type: Story Priority: Major - P3
Reporter: Brian Blevins Assignee: Unassigned
Resolution: Duplicate Votes: 2
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Duplicate
duplicates COMPASS-3280 Connection Diagnostics Closed
Epic Link: COMPASS-1173

 Description   

There are at least six different user actions that can lead to MongoDB not running on the provided host and port.  Some other error messages are less overloaded, but possibly confusing in the absence of understanding the underlying exception that caused them.

Recommendation

Add a small link or button, labeled +ADVANCED, to the Compass connection error display when a connection fails or closes unexpectedly. This link/button presents a dialog with addition information for troubleshooting the problem, including:

  • the underlying exception text
  • success/failure of DNS
  • state of the replica set, if known
  • state of the TCP socket, if known
  • state of the SSH connection, if applicable,
  • the last command sent to the server
  • the last reply received from the server.


 Comments   
Comment by Massimiliano Marcon [ 02/Apr/19 ]

Tracking in COMPASS-3280

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