[COMPASS-2941] Compass install not working version 1.13 GUI does not come up Created: 15/Jun/18  Updated: 18/Feb/19  Resolved: 18/Feb/19

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: 1.13.1
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: frank pinto Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

RED HAT ENTERPRISE LINUX SERVER 7.4



 Description   

I am downloading the rpm from the website version 1.13

Following install instructions from the Mongo Docs via https://docs.mongodb.com/compass/master/install/

Then installing via: sudo yum install mongodb-compass-1.13.1.x86_64.rpm

I attempt to start it via: sudo DEBUG=* mongodb-compass;

But nothing happens. It complains about missing libraries which I have on my computer already but are 32 bit for some reason even though I am in a 64 bit architecture. So I install the 64 bit missing libraries and re-run the command: sudo DEBUG=* mongodb-compass

But nothing happens.



 Comments   
Comment by Massimiliano Marcon [ 18/Feb/19 ]

frankpintojr This ticket has been inactive for a while, I will close it.

Can you check if it still happens with a more recent version of Compass (e.g. 1.16 or 1.17) and if it does open the ticket again?

Comment by frank [ 28/Jun/18 ]

Is the MongoDB compass able to be installed on a private server not connecting to the internet? I suspect somewhere in the install the install script is calling a "hadron auto update manager" which is feeding to a api URL. I was able to see this hadron auto manager on the debug when installing on my laptop which loaded the GUI with no issues. However on a private sever nothing produced. Have you seen this before?

Comment by frank [ 20/Jun/18 ]

any word on this?

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