[COMPASS-2941] Compass install not working version 1.13 GUI does not come up Created: 15/Jun/18 Updated: 18/Feb/19 Resolved: 18/Feb/19 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Compass |
| Affects Version/s: | 1.13.1 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | frank pinto | Assignee: | Unassigned |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
RED HAT ENTERPRISE LINUX SERVER 7.4 |
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| Description |
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I am downloading the rpm from the website version 1.13 Following install instructions from the Mongo Docs via https://docs.mongodb.com/compass/master/install/ Then installing via: sudo yum install mongodb-compass-1.13.1.x86_64.rpm I attempt to start it via: sudo DEBUG=* mongodb-compass; But nothing happens. It complains about missing libraries which I have on my computer already but are 32 bit for some reason even though I am in a 64 bit architecture. So I install the 64 bit missing libraries and re-run the command: sudo DEBUG=* mongodb-compass But nothing happens. |
| Comments |
| Comment by Massimiliano Marcon [ 18/Feb/19 ] |
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frankpintojr This ticket has been inactive for a while, I will close it. Can you check if it still happens with a more recent version of Compass (e.g. 1.16 or 1.17) and if it does open the ticket again? |
| Comment by frank [ 28/Jun/18 ] |
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Is the MongoDB compass able to be installed on a private server not connecting to the internet? I suspect somewhere in the install the install script is calling a "hadron auto update manager" which is feeding to a api URL. I was able to see this hadron auto manager on the debug when installing on my laptop which loaded the GUI with no issues. However on a private sever nothing produced. Have you seen this before? |
| Comment by frank [ 20/Jun/18 ] |
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any word on this? |