[COMPASS-3017] Customer is stuck in the 'Loading Navigation' screen within Compass Created: 25/Jul/18 Updated: 29/Oct/23 Resolved: 21/Dec/18 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Connectivity |
| Affects Version/s: | None |
| Fix Version/s: | 1.17.0 |
| Type: | Bug | Priority: | Critical - P2 |
| Reporter: | Craig Homa | Assignee: | Durran Jordan |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Sprint: | Iteration Sriracha, Iteration Unagi | ||||||||
| Description |
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From HELP: The customer has a M0 cluster [staging] that he is unable to connect to the Atlas cluster and stuck in `Loading Navigation`. From the provided screenshot, there is no observable error shown in the console. However, there are issues when connecting to the cluster, and it is unusual the Replica Set is marked as `2 nodes` in the progress. |