[COMPASS-3381] we can not connect to mongodb university that cluster0-shard-00-00-jxeqq.mongodb.net Created: 10/Jan/19  Updated: 11/Mar/19  Resolved: 11/Mar/19

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: 1.16.3
Fix Version/s: None

Type: Bug Priority: Critical - P2
Reporter: Onur Turan Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified


 Description   

hi,

i and my friends can not connect to mongo university that cluster0-shard-00-00-jxeqq.mongodb.net from compass?

we want to learn firewall required ip(s) then we ll built connection with port that 27017 to this ip(s)

i

thanks.



 Comments   
Comment by Massimiliano Marcon [ 11/Mar/19 ]

Closing as I can't reproduce and there is not enough info to debug.

Comment by Massimiliano Marcon [ 06/Mar/19 ]

nrtrn.trn@outlook.com sorry for the late follow up, I totally missed this ticket as it was not reported as a bug.

Is this still true? If you are still unable to connect with Compass, can you connect with the shell? If you can, can you post a screenshot of your Compass connect screen and the command you are using to connect with the shell?

Thank you.

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