[COMPASS-3470] ERROR: Could not connect to MongoDB on the provided host and port Created: 26/Feb/19 Updated: 07/Mar/19 Resolved: 07/Mar/19 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Compass |
| Affects Version/s: | 1.17.0-beta.5 |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Mickael DBOUK | Assignee: | Unassigned |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
TEST |
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| Attachments: |
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| Description |
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I am not able to connect to Atlas using below credentials, I am getting this error: Could not connect to MongoDB on the provided host and port knowing that 2 weeks ago I could connect to the Atlas server without a problem and I don't have firewall restriction on port 27012. Hostname: cluster0-shard-00-00-jxeqq.mongodb.net Username: m001-student Password: m001-mongodb-basics Replica Set Name: Cluster0-shard-0 Read Preference: Primary Preferred
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| Comments |
| Comment by Massimiliano Marcon [ 07/Mar/19 ] |
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Hi mickael.dbouk@gmail.com, I have tried to reproduce the problem but I couldn't. From your last comment, I see that you are unable to connect via the shell, so the problem is definitely not Compass. You might have some issues related to your network configuration. |
| Comment by Mickael DBOUK [ 28/Feb/19 ] |
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Hi Brian, thank you for your feedback! my mistake, the port number is 27017 however, I am still not able to reach the Altas student cluster thank you for your help
mongo "mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/test?replicaSet=Cluster0-shard-0" --authenticationDatabase admin --username m001-student --password m001-mongodb-basics MongoDB shell version v4.0.5 connecting to: mongodb://cluster0-shard-00-00-jxeqq.mongodb.net:27017,cluster0-shard-00-01-jxeqq.mongodb.net:27017,cluster0-shard-00-02-jxeqq.mongodb.net:27017/test?authSource=admin&gssapiServiceName=mongodb&replicaSet=Cluster0-shard-0
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| Comment by Brian Blevins [ 27/Feb/19 ] |
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Hi Mikael, > don't have firewall restriction on port 27012. Please note that the M001 student cluster uses the default MongoDB port, 27017. See also the screenshot from Massimiliano. The port you mentioned is not correct for the M001 student cluster. Regards, |
| Comment by Massimiliano Marcon [ 26/Feb/19 ] |
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Can you try 1.17-beta.6? I just tried and I can't reproduce the problem. I attached my connection screen. |