[COMPASS-3673] Problem in launching compass in kubuntu OS version 18.0.4 Created: 05/Jun/19  Updated: 18/Sep/19  Resolved: 06/Jun/19

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Sonali Mamgain Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File compass issue.PNG     PNG File compass2.PNG    
Issue Links:
Duplicate
is duplicated by COMPASS-3484 Compass stuck on load screen Closed
is duplicated by COMPASS-3900 CLONE - Compass stuck on load screen Closed

 Description   

Hi Team, 

Users are facing issue while launching Compass in Kubuntu 18.0.4 OS 64 bit version, the compass screen hangs on the loading page. Please find the attached screenshot:

The following user in discourse is facing this issue:

[Cannot Launch Compass | https://discourse.university.mongodb.com/t/cant-launch-compass/26086

I have also replicated this issue on our Kubuntu VM using the steps mentioned in the [documentation|https://docs.mongodb.com/compass/current/install/].

When I start compass using the mongodb-compass command on the terminal, it just shows the following warnings and the compass hangs on loading page:

Let me know, if you have any further questions.

Thanks, 

Sonali



 Comments   
Comment by Massimiliano Marcon [ 06/Jun/19 ]

Tracking this in COMPASS-3484

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