[COMPASS-4070] Cannot connect to Atlas using Compass. Can connect using mongo shell Created: 09/Jan/20  Updated: 10/Jan/24  Resolved: 27/Jan/20

Status: Closed
Project: Compass
Component/s: Compass, Connectivity, Embedded Shell
Affects Version/s: 1.20.4
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Felicia Hsieh Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Windows 10


Attachments: PNG File CompassCantConnect1.20.png     PNG File Screen Shot 2020-01-08 at 7.30.10 PM.png     PNG File screenshot-1.png    
Sprint: Iteration Wombat

 Description   

Cannot connect using Compass to Atlas sharded cluster but can connect using mongo shell



 Comments   
Comment by Massimiliano Marcon [ 27/Jan/20 ]

Closing. Please let me know if the suggestion in the comments did not solve the problem.

Comment by Massimiliano Marcon [ 23/Jan/20 ]

I'd check More Options tab in the connect screen. This may be caused by COMPASS-4057 or the migration of the favorite from 1.19 to 1.20 losing the SSL configuration for the favorite.

This is how it should be configured:

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