[COMPASS-4269] compass cannot connect to cluster Created: 04/May/20  Updated: 30/Sep/20  Resolved: 30/Sep/20

Status: Closed
Project: Compass
Component/s: Atlas, Compass
Affects Version/s: 1.21.0
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Kenan Collaco Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

windows 10,
HP intel core i5 8GB ram


Documentation Changes: Not Needed

 Description   

Error message:- querySrv ETIMEOUT _mongodb._tcp.cluster0-bugwq.mongodb.net

I keep getting this error inspite of doing everything step by step. Timeouts are usually caused by incorrect urls, but i have pasted the connection string and password correctly, yet i am getting this error. after clicking on the connect button on compass it loads for about 5-6 minutes and then gives me that error. 



 Comments   
Comment by Massimiliano Marcon [ 30/Sep/20 ]

This is likely a problem with the DNS. We've seen that the DNSs of some ISPs can't resolve the SRV records. I suggest to try either Google's DNSs (

{8.8.8.8}

and

{8.8.4.4}

) or the legacy, non-SRV connection string.

Comment by Massimiliano Marcon [ 12/May/20 ]

kenanspotify7@gmail.com can you please post a screenshot?

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