[COMPASS-4269] compass cannot connect to cluster Created: 04/May/20 Updated: 30/Sep/20 Resolved: 30/Sep/20 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Atlas, Compass |
| Affects Version/s: | 1.21.0 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Kenan Collaco | Assignee: | Unassigned |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
windows 10, |
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| Documentation Changes: | Not Needed |
| Description |
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Error message:- querySrv ETIMEOUT _mongodb._tcp.cluster0-bugwq.mongodb.net I keep getting this error inspite of doing everything step by step. Timeouts are usually caused by incorrect urls, but i have pasted the connection string and password correctly, yet i am getting this error. after clicking on the connect button on compass it loads for about 5-6 minutes and then gives me that error. |
| Comments |
| Comment by Massimiliano Marcon [ 30/Sep/20 ] |
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This is likely a problem with the DNS. We've seen that the DNSs of some ISPs can't resolve the SRV records. I suggest to try either Google's DNSs ( {8.8.8.8}and {8.8.4.4}) or the legacy, non-SRV connection string. |
| Comment by Massimiliano Marcon [ 12/May/20 ] |
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kenanspotify7@gmail.com can you please post a screenshot? |