[COMPASS-4295] stuck on the "Activating plugins" screen Created: 15/May/20  Updated: 29/Oct/23  Resolved: 20/May/20

Status: Closed
Project: Compass
Component/s: Compass, Startup
Affects Version/s: 1.21.2
Fix Version/s: 1.21.2

Type: Bug Priority: Blocker - P1
Reporter: Mehdi BEN HAMOUDA Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

windows 8.1 professional x64


Attachments: JPEG File BUG_MONGODB_COMPASS.JPG    
Sprint: Iteration Elderberry

 Description   

when starting the compass application first it says "initializing" , the "loading preferences" the "loading plugins" then it get stuck in "Activating plugins" when i open the devtool i see the error in the attached screenshot.



 Comments   
Comment by Massimiliano Marcon [ 20/May/20 ]

I am going to assume the proposed solution fixes the problem. If not, please reopen.

Comment by Massimiliano Marcon [ 20/May/20 ]

mehdi.benhamouda@focus-corporation.com looks like some installations of windows are missing something in the PATH. Please try the solution suggested here: https://developer.mongodb.com/community/forums/t/mongodb-compass-freeze-on-activating-plugins/3613/24

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