[COMPASS-4315] Screen turns completely white and freezes on LDAP login from favorite Created: 02/Jun/20 Updated: 10/Jul/20 Resolved: 22/Jun/20 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Compass |
| Affects Version/s: | 1.21.2 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Michael Ozeryansky | Assignee: | Alena Khineika |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
macOS 10.15.4 |
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| Attachments: |
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| Sprint: | Iteration Fig |
| Description |
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I was always able to use a username/password combination, but since switching to a LDAP credentials MongoDB Compass has been locking up on me. My credentials are fine and on the first attempt I was able to login and use the app. When coming back and selecting the favorite the screen turns white and stays there. If I re-fill out the form again, I'm able to login. |
| Comments |
| Comment by Massimiliano Marcon [ 10/Jul/20 ] |
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mozer624@gmail.com we added some additional logging and error catching to our connection logic and we'll try to get it into the next version of Compass. Hopefully, that will solve the problem you are having or at least log the errors in the console that should give us more info for troubleshooting the problem. |
| Comment by Michael Ozeryansky [ 29/Jun/20 ] |
Our connection requires SRV and SSL, but this method works. However, I originally setup the connection using a pasted string.
I get the white screen immediately after selecting my favorite. And I also get the white screen immediately after pressing "Fill in connection fields individually" on my favorite.
I created a new favorite. Sometimes this will work and sometimes it doesn't. Currently, I have a couple favorites with the same connection string. One works and one does not. It took many attempts to make a favorite which works.
I have a favorite which works and one that does not.
A before screenshot shows the favorites and the url string which contains all sensitive information. The after is the blank screenshot already attached.
I don't see an errors being logged. |
| Comment by Michael Ozeryansky [ 29/Jun/20 ] |
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Please reopen this ticket. This happens on the latest version. I am able to reproduce this today. |
| Comment by Alena Khineika [ 22/Jun/20 ] |
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mozer624@gmail.com Let's try to reproduce it then. When I test I do:
It allows me to connect. Then I disconnect and use the same connection from recent connections. It allows me to connect. Then I disconnect and save the recent connection to favorites. When I select this connection from favorite it also allows me to connect. It also works if I restart Compass. Questions:
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| Comment by Michael Ozeryansky [ 22/Jun/20 ] |
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Please don't close this. I experience this problem every day, it's definitely a real problem. Is there something I can provide to help address this? |
| Comment by Alena Khineika [ 22/Jun/20 ] |
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I tested and always able to connect via LDAP (new, recent, and favorite connections). |