[COMPASS-4482] mongodb compass stuck on initializing screen Created: 04/Nov/20  Updated: 03/Oct/23  Resolved: 09/Dec/20

Status: Closed
Project: Compass
Component/s: Compass
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Stephen Onyejuluwa Assignee: Unassigned
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

operating system: windows 8.1 pro
mongodb version: 4.2.5
.net Framework version: 4.5.1
compass version: 1.23.0
powershell version: 4.0


Attachments: JPEG File mongodb_compass_error.jpg    
Documentation Changes: Not Needed

 Description   

After installing, compass lunches then shows "loading preferences" then "loading plugins" and then freezes at "initializing". when I opened devtools, I found the error in the screenshot attached.



 Comments   
Comment by Massimiliano Marcon [ 09/Dec/20 ]

Closing this as a workaround was found. We are likely going to clean that up in the future.

Comment by Stephen Onyejuluwa [ 05/Nov/20 ]

I finally figured out how to add powershell to path and mongodb compass finally opened. It's now working. Thank you @Maurizio Casimirri

Comment by Stephen Onyejuluwa [ 05/Nov/20 ]

Please how do I add powershell to my PATH

Comment by Maurizio Casimirri [ 05/Nov/20 ]

The only thing that comes in mind is that powershell is not in the %PATH% variable. We thought this was not necessary anymore but is still happening. We will fix that. In the meanwhile: can you try to put powershell in your PATH and try again?

Comment by Stephen Onyejuluwa [ 05/Nov/20 ]

It was also happening on 1.22 for me, that's why I updated. Please any suggestions? Is it from my end? Or did I install wrongly?

Comment by Maurizio Casimirri [ 05/Nov/20 ]

stevancy4@gmail.com Thanks for reporting this. Is it happening only on 1.23.0 or was it happening also with 1.22 too?

Looking at the error it seems that powershell is not in the path or something similar. We will look into that and in any case Compass should not crash for that reason.

Generated at Wed Feb 07 22:36:31 UTC 2024 using Jira 9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66.