[COMPASS-5263] Compass Intercom seems disabled Created: 07/Nov/21  Updated: 27/Oct/23  Resolved: 08/Nov/21

Status: Closed
Project: Compass
Component/s: Intercom
Affects Version/s: 1.23.0, 1.28.4
Fix Version/s: No version

Type: Bug Priority: Minor - P4
Reporter: Felicia Hsieh Assignee: Unassigned
Resolution: Works as Designed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

macOS 10.14.5


Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Enabled Help>Privacy Settings>Enable Product Feedback Tool, which is Intercom. Did not see the Intercom bubble appear. I have not seen any customer concern in a case yet.

If this is a permanent change, then remove the "Enable Product Feedback Tool" option from the menu.

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

Run Compass 1.28.4 and open Help>Privacy Settings

Expected Results

What do you expect to happen?

Intercom bubble in lower right hand corner if it is enabled.

Mention of its removal in Release Notes.

Actual Results

What do you observe is happening?

No appearance of the Intercom bubble.

Additional Notes

Any additional information that may be useful to include.


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