[COMPASS-5447] Compass is not launching Created: 21/Jan/22 Updated: 29/Oct/23 Resolved: 02/May/22 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Compass |
| Affects Version/s: | 1.26.0, 1.29.4, 1.29.5, 1.29.6, 1.30.1 |
| Fix Version/s: | 1.31.3 |
| Type: | Bug | Priority: | Critical - P2 |
| Reporter: | Jeff Kling | Assignee: | Maurizio Casimirri |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
Windows server 2019 |
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| Attachments: |
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| Issue Links: |
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| Documentation Changes: | Not Needed | ||||||||
| Sprint: | Iteration Yonkers, Iteration Zanzibar, Iteration Anemone | ||||||||
| Description |
| Comments |
| Comment by Githook User [ 09/May/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 02/May/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 02/May/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 29/Apr/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 28/Apr/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 28/Apr/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Githook User [ 28/Apr/22 ] |
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Author: {'name': 'Maurizio Casimirri', 'email': 'maurizio.cas@gmail.com', 'username': 'mcasimir'}Message: fix(hadron-build): update winstaller
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| Comment by Felicia Hsieh [ 18/Mar/22 ] |
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martin@the-wallers.net How is the CPU, RAM, disk usage? Are you running Compass in a container? |
| Comment by Jeff Kling [ 16/Mar/22 ] |
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Compass (beta) 1.31.0-beta.11 has been opening and displaying the GUI so far. |
| Comment by Felicia Hsieh [ 16/Mar/22 ] |
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As a workaround, please use command-line mongosh or mongo shell and see if you can connect. |
| Comment by Martin Waller [ 16/Mar/22 ] |
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Hi, I'd like to report this issue too please. We have it installed and a few servers running Windows Server 2019 and getting the same symptoms. The problems render MondoDB useless. I was wondering if anyone was talking a look at it? Martin |
| Comment by Jeff Kling [ 08/Mar/22 ] |
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I installed the Beta and it opens. I'll give some test throughout the week and will let you know what happens.
thanks! |
| Comment by Jeff Kling [ 08/Mar/22 ] |
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Hi Felicia, This is the only Electron app on the server. It was built specifically to host the database and a web application in iis. I can try the beta and report back, and we are currently community users to evaluate the package and do not have paid support so I so not think we can log a case. Thanks for the file locations! Jeff
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| Comment by Felicia Hsieh [ 03/Mar/22 ] |
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Hi Jeff, Compass is also an Electron application. Are you aware of any other Electron applications that might be running on the same workstation as Compass? The Compass files in Windows are at:
Are you able to open a MongoDB Support Portal case at https://support.mongodb.com/welcome? |
| Comment by Jeff Kling [ 02/Feb/22 ] |
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Sorry for the delay- We are not using Citrix. I've also asked a similar question on the mongodb boards.
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| Comment by Felicia Hsieh [ 24/Jan/22 ] |
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I'm sorry to hear this is happening. Are you using Citrix in your environment? |