[COMPASS-5800] Trying to install mongodb compass Created: 06/May/22  Updated: 01/Mar/23  Resolved: 01/Mar/23

Status: Closed
Project: Compass
Component/s: Installation
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Deshawn Williams Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Documentation Changes: Not Needed

 Description   

Im trying to install mongoDB compass on a mac and im getting this 

Sorry, MongoDB Compass is only supported on 64-bit Intel platforms. If you believe you're seeing this message in error please open a ticket on the SERVER project at https://jira.mongodb.org/

 

my mack was purchased in 2020 so it has a 64 bit intel platform 



 Comments   
Comment by Rhys Howell [ 01/Mar/23 ]

Closing as there hasn't been a response in many months. Please feel free to reopen if something changes or new information comes up.

Comment by Le Roux Bodenstein [ 09/May/22 ]

Thanks for reporting this.

That install script seems to be this one https://github.com/mongodb/mongo/blob/ee2c8a73d066a521c137859a4ef7e5637b0c6c7d/src/mongo/installer/compass/install_compass#L318-L322

That's a bit surprising since that's coming from python's builtin `platform` module.  Could you please try and run some commands in a terminal to help debug this?

I believe python just does what `uname -m` does, so in a terminal:

 

uname -m

 

It should be interesting if this prints something other than x86_64.

With python you just never know where it is finding the python binary from, but maybe just run `python` to get to a python shell, then inside the shell:

 

import platform
platform.machine()

(You can exit the python shell again by pressing CMD-d)

It will be interesting if this prints something other than 'x86_64'.

If it does print x86_64 (which in all likelyhood it should since you're on a 64 bit intel mac), then I'm not sure what's going on there. How are you executing the install_compass script?

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