[COMPASS-5800] Trying to install mongodb compass Created: 06/May/22 Updated: 01/Mar/23 Resolved: 01/Mar/23 |
|
| Status: | Closed |
| Project: | Compass |
| Component/s: | Installation |
| Affects Version/s: | None |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Deshawn Williams | Assignee: | Unassigned |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Documentation Changes: | Not Needed |
| Description |
|
Im trying to install mongoDB compass on a mac and im getting this Sorry, MongoDB Compass is only supported on 64-bit Intel platforms. If you believe you're seeing this message in error please open a ticket on the SERVER project at https://jira.mongodb.org/
my mack was purchased in 2020 so it has a 64 bit intel platform |
| Comments |
| Comment by Rhys Howell [ 01/Mar/23 ] | |||
|
Closing as there hasn't been a response in many months. Please feel free to reopen if something changes or new information comes up. | |||
| Comment by Le Roux Bodenstein [ 09/May/22 ] | |||
|
Thanks for reporting this. That install script seems to be this one https://github.com/mongodb/mongo/blob/ee2c8a73d066a521c137859a4ef7e5637b0c6c7d/src/mongo/installer/compass/install_compass#L318-L322 That's a bit surprising since that's coming from python's builtin `platform` module. Could you please try and run some commands in a terminal to help debug this? I believe python just does what `uname -m` does, so in a terminal:
It should be interesting if this prints something other than x86_64. With python you just never know where it is finding the python binary from, but maybe just run `python` to get to a python shell, then inside the shell:
(You can exit the python shell again by pressing CMD-d) It will be interesting if this prints something other than 'x86_64'. If it does print x86_64 (which in all likelyhood it should since you're on a 64 bit intel mac), then I'm not sure what's going on there. How are you executing the install_compass script? |