[COMPASS-6771] Standalone executable 1.36.3 does not run on Windows 7 Created: 26/Apr/23 Updated: 19/Jun/23 Resolved: 19/Jun/23 |
|
| Status: | Closed |
| Project: | Compass |
| Component/s: | Build |
| Affects Version/s: | 1.36.3 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Minor - P4 |
| Reporter: | David Lambert | Assignee: | Unassigned |
| Resolution: | Won't Fix | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Windows 7 |
||
| Attachments: |
|
| Documentation Changes: | Not Needed |
| Description |
Problem Statement/RationaleWhat is going wrong? What action would you like the Engineering team to take? Please be sure to attach relevant logs with any sensitive data redacted. Steps to ReproduceDownload the installer file "mongodb-compass-1.36.3-win32-x64.exe" (MD5: f6581f412a64ec2ffe9072cdbd01a628) from https://www.mongodb.com/try/download/compass . Expected ResultsProgram runs. Note that the Platform for this download is identified as "Windows 64-bit (7+)". Actual ResultsDialog pops up with error: "Entry Point Not Found / The procedure entry point SetDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll." Additional NotesSetting priority as "Minor" because the MSI installer, file "mongodb-compass-1.36.3-win32-x64.msi" (MD5: a12605922b434687e7d9e23d3c8a73a4), downloaded from the same page, runs to completion and installs a version of Compass that opens and connects to a database. |
| Comments |
| Comment by Rhys Howell [ 19/Jun/23 ] |
|
Hi davidl@lmert.com, Windows 7 End of Life (EOL) was January 14, 2020. This is not something we plan on supporting for Compass going forward. Thanks for opening the ticket. |
| Comment by PM Bot [ 26/Apr/23 ] |
|
Hello davidl@lmert.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |