[COMPASS-6771] Standalone executable 1.36.3 does not run on Windows 7 Created: 26/Apr/23  Updated: 19/Jun/23  Resolved: 19/Jun/23

Status: Closed
Project: Compass
Component/s: Build
Affects Version/s: 1.36.3
Fix Version/s: No version

Type: Bug Priority: Minor - P4
Reporter: David Lambert Assignee: Unassigned
Resolution: Won't Fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Windows 7
node.js / npm versions: N/A
Additional info: N/A


Attachments: PNG File Untitled.png    
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

Download the installer file "mongodb-compass-1.36.3-win32-x64.exe" (MD5: f6581f412a64ec2ffe9072cdbd01a628) from https://www.mongodb.com/try/download/compass .

Expected Results

Program runs.  Note that the Platform for this download is identified as "Windows 64-bit (7+)".

Actual Results

Dialog pops up with error: "Entry Point Not Found / The procedure entry point SetDefaultDllDirectories could not be located in the dynamic link library KERNEL32.dll."

Additional Notes

Setting priority as "Minor" because the MSI installer, file "mongodb-compass-1.36.3-win32-x64.msi" (MD5: a12605922b434687e7d9e23d3c8a73a4), downloaded from the same page, runs to completion and installs a version of Compass that opens and connects to a database.



 Comments   
Comment by Rhys Howell [ 19/Jun/23 ]

Hi davidl@lmert.com, Windows 7 End of Life (EOL) was January 14, 2020. This is not something we plan on supporting for Compass going forward. Thanks for opening the ticket.

https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962 

Comment by PM Bot [ 26/Apr/23 ]

Hello davidl@lmert.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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