[COMPASS-7071] Compass settings unresponsive, fails to fetch settings file Created: 01/Aug/23  Updated: 27/Oct/23  Resolved: 23/Aug/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Greg Smith Assignee: Unassigned
Resolution: Gone away Votes: 1
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: MacOS Ventura 13.5
Compass: 1.39
Additional info:


Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

Immediately after upgrading Compass, I'm no longer able to see _MONGOSHELL at the bottom of the application. Clicking "Settings" in the menu bar or the settings wheel does nothing. 

Please be sure to attach relevant logs with any sensitive data redacted.

{"t":\{"$date":"2023-08-01T20:57:29.600Z"}

,"s":"I","c":"COMPASS-MAIN","id":1001000001,"ctx":"logging","msg":"Starting logging","attr":{"version":"1.39.0","nodeVersion":"18.12.1","electronVersion":"23.3.9","chromeVersion":"110.0.5481.208","platform":"darwin","arch":"x64","osReleaseName":null,"osReleaseVersion":null,"pendingEarlyLogEventCount":2}}

{"t":\{"$date":"2023-08-01T20:57:29.516Z"}

,"s":"I","c":"COMPASS-PREFERENCES","id":1001000154,"ctx":"preferences","msg":"Loading global configuration file","attr":{"filename":"/etc/mongodb-compass.conf"}}

{"t":\{"$date":"2023-08-01T20:57:29.521Z"}

,"s":"I","c":"COMPASS-PREFERENCES","id":1001000158,"ctx":"preferences","msg":"Parsed command line flags","attr":{"options":["_"]}}

{"t":\{"$date":"2023-08-01T20:57:29.603Z"}

,"s":"I","c":"COMPASS-TELEMETRY","id":1001000094,"ctx":"Telemetry","msg":"Enabling Telemetry reporting"}

{"t":\{"$date":"2023-08-01T20:57:29.603Z"}

,"s":"I","c":"COMPASS-TELEMETRY","id":1001000093,"ctx":"Telemetry","msg":"Loading telemetry config","attr":{"telemetryCapableEnvironment":true,"hasAnalytics":true,"currentUserId":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","telemetryAnonymousId":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","state":"enabled","queuedEvents":0}}

{"t":\{"$date":"2023-08-01T20:57:29.632Z"}

,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000130,"ctx":"AutoUpdateManager","msg":"Initializing"}

{"t":\{"$date":"2023-08-01T20:57:29.632Z"}

,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000133,"ctx":"AutoUpdateManager","msg":"Setting up updateManager","attr":{"endpoint":"https://compass.mongodb.com","product":"compass","channel":"stable","platform":"darwin","arch":"x64","version":"1.39.0","updateCheckInterval":14400000,"initialUpdateDelay":30000,"enabled":true}}

{"t":\{"$date":"2023-08-01T20:57:29.634Z"}

,"s":"I","c":"COMPASS-MAIN","id":1001000125,"ctx":"AutoEncryption","msg":"Found MongoDB Crypt library","attr":{"cryptSharedLibPath":"/Applications/MongoDB Compass.app/Contents/Resources/app.asar.unpacked/build/assets/mongo_crypt_v1.b41d09cdd96983353ea8.dylib","externalOverride":null}}

{"t":\{"$date":"2023-08-01T20:57:31.513Z"}

,"s":"I","c":"COMPASS-PLUGINS","id":1001000141,"ctx":"Hadron Plugin Manager","msg":"Loading plugins from path /Users/greg.smith/.mongodb/compass/plugins"}

{"t":\{"$date":"2023-08-01T20:57:31.519Z"}

,"s":"W","c":"COMPASS-PLUGINS","id":1001000142,"ctx":"Hadron Plugin Manager","msg":"Failed to load plugins","attr":{"path":"/Users/greg.smith/.mongodb/compass/plugins","message":"ENOENT: no such file or directory, scandir '/Users/greg.smith/.mongodb/compass/plugins'"}}

{"t":\{"$date":"2023-08-01T20:57:31.531Z"}

,"s":"I","c":"COMPASS-APP","id":1001000092,"ctx":"Main Window","msg":"Rendering app container","attr":{"autoConnectEnabled":false}}

{"t":\{"$date":"2023-08-01T20:57:32.115Z"}

,"s":"I","c":"COMPASS-INTERCOM","id":1001000116,"ctx":"Intercom","msg":"Loading intercom script"}

{"t":\{"$date":"2023-08-01T20:57:32.115Z"}

,"s":"I","c":"COMPASS-INTERCOM","id":1001000111,"ctx":"Intercom","msg":"Intercom booted with metadata","attr":{"user_id":"5a6f81c9-1ed5-475f-b715-b754fb5952f2","app_id":"p57suhg7","created_at":1606772331,"app_name":"MongoDB Compass","app_version":"1.39.0","app_stage":"production"}}

{"t":\{"$date":"2023-08-01T20:57:59.638Z"}

,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000135,"ctx":"AutoUpdateManager","msg":"Checking for updates ..."}

{"t":\{"$date":"2023-08-01T20:58:00.316Z"}

,"s":"I","c":"COMPASS-AUTO-UPDATES","id":1001000126,"ctx":"AutoUpdateManager","msg":"Update not available"}

{"t":\{"$date":"2023-08-01T20:58:22.782Z"}

,"s":"W","c":"COMPASS-SETTINGS","id":1001000145,"ctx":"Settings","msg":"Failed to fetch settings","attr":{"message":"Setting \"trackErrors\" is not part of the preferences model"}}

{"t":\{"$date":"2023-08-01T20:58:46.383Z"}

,"s":"I","c":"COMPASS-MAIN","id":1001000003,"ctx":"app","msg":"Closing application"}

Steps to Reproduce

Upgrade Compass to 1.39.0 on MacOS Ventura

Expected Results

I expect I can edit settings to enable dev tools

Actual Results

Nothing happens

Additional Notes

Any additional information that may be useful to include.



 Comments   
Comment by Greg Smith [ 29/Aug/23 ]

Why was this closed?

Comment by Sarah Cheikh-Ali [ 08/Aug/23 ]

Hello, I encountered the same problem on Windows 10 OS after upgrading Compass to 1.39.0 version.

Comment by PM Bot [ 01/Aug/23 ]

Hello greg.smith@optconnect.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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