[COMPASS-7092] Compass shows Blank screen until "users profile" replaced or clean install Created: 09/Aug/23  Updated: 27/Oct/23  Resolved: 18/Aug/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: 1.29.5, 1.36.2
Fix Version/s: No version

Type: Bug Priority: Minor - P4
Reporter: Felicia Hsieh Assignee: Unassigned
Resolution: Gone away Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Win
node.js / npm versions:
Additional info: Compass 1.29.5


Issue Links:
Related
is related to COMPASS-7026 In Windows 10 Menu "Edit>Settings" do... Closed
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Reporting issue in Compass case review for Product Report

Blank screen seen in Win 1.29.5 and 1.36.2 caused by old "user profile".

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

Expected Results

What do you expect to happen?

Not a blank screen to appear

Actual Results

What do you observe is happening?

User reports, "This issue has been resolved by deleting the users profile and letting it be recreated fresh on the next login."

They upgraded to 1.38.0

Additional Notes

Any additional information that may be useful to include.

It would be nice if root cause is found but may be residual file from past installations.



 Comments   
Comment by Jessica Sigafoos [ 18/Aug/23 ]

Unless we see more instances of this reported, we'll assume this was resolved via COMPASS-7026.

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