[COMPASS-7092] Compass shows Blank screen until "users profile" replaced or clean install Created: 09/Aug/23 Updated: 27/Oct/23 Resolved: 18/Aug/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | 1.29.5, 1.36.2 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Minor - P4 |
| Reporter: | Felicia Hsieh | Assignee: | Unassigned |
| Resolution: | Gone away | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Win |
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| Issue Links: |
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| Documentation Changes: | Not Needed | ||||||||
| Description |
Problem Statement/RationaleWhat is going wrong? What action would you like the Engineering team to take? Please be sure to attach relevant logs with any sensitive data redacted. Reporting issue in Compass case review for Product Report Blank screen seen in Win 1.29.5 and 1.36.2 caused by old "user profile". Steps to ReproduceHow could an engineer replicate the issue you’re reporting? Expected ResultsWhat do you expect to happen? Not a blank screen to appear Actual ResultsWhat do you observe is happening? User reports, "This issue has been resolved by deleting the users profile and letting it be recreated fresh on the next login." They upgraded to 1.38.0 Additional NotesAny additional information that may be useful to include. It would be nice if root cause is found but may be residual file from past installations. |
| Comments |
| Comment by Jessica Sigafoos [ 18/Aug/23 ] |
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Unless we see more instances of this reported, we'll assume this was resolved via |