[COMPASS-7116] Tag users in Intercom Created: 15/Aug/23  Updated: 31/Jan/24

Status: Ready for Work
Project: Compass
Component/s: GAI, Intercom
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Alena Khineika Assignee: Paula Stachova
Resolution: Unresolved Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Depends
depends on COMPASS-7112 Add tracking for Atlas Login events Closed
Story Points: 3
Sprint: Iteration Qantassaurus, Iteration Scutellosaurus, Iteration Triceratops, Iteration Triceratops 1, Iteration Utahraptor

 Description   

Collect information to easily reach out to users for additional product and UX research, either by tagging users in Intercom or recording emails of Atlas users in Segment.

Looking at Intercom js client API, probably the only thing we'd need to do is to call window.Intercom('trackEvent' /* or 'update' */) somewhere in the code where AI feature is used.


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