[COMPASS-7179] Update function in Help menu does nothing Created: 01/Sep/23  Updated: 01/Sep/23  Resolved: 01/Sep/23

Status: Closed
Project: Compass
Component/s: Windows Installer
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Steve Miller Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: msi
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Windows
node.js / npm versions:
Additional info:


Issue Links:
Duplicate
duplicates COMPASS-7180 Compass Update dialog prompt does not... Closed
Related
related to COMPASS-7180 Compass Update dialog prompt does not... Closed
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

When I click on Help->Check for updates... nothing happens. No dialog. No error. Nada.

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

Help->Check for updates...

Expected Results

An update check and dialog reporting if there is an update or up-to-date message shown.

Actual Results

Nothing happens.

Additional Notes

Any additional information that may be useful to include.



 Comments   
Comment by Steve Miller [ 01/Sep/23 ]

Good news! Thanks!

Comment by Rhys Howell [ 01/Sep/23 ]

Hi Steve, I'm going to close this as a duplicate as the underlying cause is the same as COMPASS-7180 (the MSI installer). When that's addressed this one should go away as well. Thanks for opening the issues and making us aware of the problem. Sorry for the experience with this, I could see the update prompts doing nothing being frustrating.

Comment by Steve Miller [ 01/Sep/23 ]

I entered some text indicating what the issue was, but it didn't stick... Dang Jira!

I opened an issue on this, but when you open Compass, you will sometimes get prompted there is an update available (COMPASS-7180). I indicated that when I accept the update, nothing happens. This issue relates to when that happens and you say to yourself (I do talk to myself all too often!) well, there is an update, the update dialog did nothing, let me click on the Help->Check for updates... menu item, nothing happens.

This has been a persistent issue (both of my issues) since I can remember. The ONLY way I can get Compass to update is to download the installer or do a winget to update the app...

Comment by PM Bot [ 01/Sep/23 ]

Hello steve@mobynet.io, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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