[COMPASS-7180] Compass Update dialog prompt does nothing Created: 01/Sep/23  Updated: 15/Dec/23  Resolved: 15/Dec/23

Status: Closed
Project: Compass
Component/s: Windows Installer
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Steve Miller Assignee: Unassigned
Resolution: Gone away Votes: 0
Labels: msi, needs-prioritization
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Windows
node.js / npm versions:
Additional info:


Attachments: PNG File image-2023-09-01-10-29-23-642.png    
Issue Links:
Duplicate
is duplicated by COMPASS-7179 Update function in Help menu does not... Closed
is duplicated by COMPASS-7284 Clicking Install on the update checke... Closed
Related
is related to COMPASS-7232 On windows for .msi and .zip installs... Needs Triage
is related to COMPASS-7179 Update function in Help menu does not... Closed
is related to COMPASS-6999 Application does not auto update Closed
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

When I open Compass, every so often it will say there is a new version of Compass available. When you click the OK or Update (don't remember the button label), nothing happens.

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

On windows, open Compass when there is an update available. You should get the "there is an update available" dialog. Click OK or Update, whatever the button label is, and you will see that nothing happens. In fact, I have NEVER seen it work.

Expected Results

I would expect a dialog to be displayed indicating the update had been performed. When you don't get a confirmation dialog, you have no idea if you got updated or not. 

Actual Results

I will tell you that the update doesn't happen because I have said yes to the update, but low and behold, the next time you open Compass you get the same, annoying dialog that does nothing.

Additional Notes

Any additional information that may be useful to include.



 Comments   
Comment by Steve Miller [ 01/Sep/23 ]

Well, this made a liar out of me just now, but...

I clicked on the install button, and guess what... It DID update!!! Your comment about the Windows MSI made me think about something. As I indicated in this or my other issue which you closed a bit ago, I am a developer who is managing other developers. Some of these junior guys seemingly need to be spoon fed so I wrote some utilities to install and configure their environments. In one of the scripts, I install both MongoDB and Compass via winget and NOT the installer. I am just making the point that in certain instances, Compass was installed by an MSI and others were installed by winget... Therein may lie the problem! Just food for thought.

Cheers! Steve

 

Comment by Rhys Howell [ 01/Sep/23 ]

steve@mobynet.io Thanks for reporting, looks like this issue happens with the MSI installer for windows.

Comment by PM Bot [ 01/Sep/23 ]

Hello steve@mobynet.io, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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