[COMPASS-7198] Connection Issue Created: 07/Sep/23  Updated: 26/Sep/23  Resolved: 26/Sep/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Alessandro Accettulli Assignee: Unassigned
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS:WINDOWS
node.js / npm versions:
Additional info:


Documentation Changes: Not Needed

 Description   

On MongoDB compass I cannot connect as I used to do until few days ago to mongo db cloud, as I get error

2283264:error:10000438:SSL routines:OPENSSL_internal:TLSV1_ALERT_INTERNAL_ERROR:..\..\third_party\boringssl\src\ssl\tls_record.cc:592:SSL alert number 80



 Comments   
Comment by PM Bot [ 26/Sep/23 ]

There hasn't been any recent activity on this ticket, so we're resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you're still experiencing the issue, and add a comment if you're able to provide more information.

Comment by PM Bot [ 18/Sep/23 ]

Hi accettulli.alessandro@gmail.com! COMPASS-7198 is awaiting your response.

If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks!

Comment by Le Roux Bodenstein [ 11/Sep/23 ]

Hi Alessandro

Can you provide us with your connection string with your secrets redacted? Also please attach some logs if possible: https://www.mongodb.com/docs/compass/current/troubleshooting/logs/

Comment by PM Bot [ 07/Sep/23 ]

Hello accettulli.alessandro@gmail.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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