[COMPASS-7198] Connection Issue Created: 07/Sep/23 Updated: 26/Sep/23 Resolved: 26/Sep/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Alessandro Accettulli | Assignee: | Unassigned |
| Resolution: | Incomplete | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS:WINDOWS |
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| Documentation Changes: | Not Needed |
| Description |
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On MongoDB compass I cannot connect as I used to do until few days ago to mongo db cloud, as I get error 2283264:error:10000438:SSL routines:OPENSSL_internal:TLSV1_ALERT_INTERNAL_ERROR:..\..\third_party\boringssl\src\ssl\tls_record.cc:592:SSL alert number 80 |
| Comments |
| Comment by PM Bot [ 26/Sep/23 ] |
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There hasn't been any recent activity on this ticket, so we're resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you're still experiencing the issue, and add a comment if you're able to provide more information. |
| Comment by PM Bot [ 18/Sep/23 ] |
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Hi accettulli.alessandro@gmail.com! If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks! |
| Comment by Le Roux Bodenstein [ 11/Sep/23 ] |
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Hi Alessandro Can you provide us with your connection string with your secrets redacted? Also please attach some logs if possible: https://www.mongodb.com/docs/compass/current/troubleshooting/logs/ |
| Comment by PM Bot [ 07/Sep/23 ] |
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Hello accettulli.alessandro@gmail.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |