[COMPASS-7219] Compass executable 1.39.4 does not run on Windows 7 Created: 14/Sep/23  Updated: 29/Oct/23  Resolved: 15/Sep/23

Status: Closed
Project: Compass
Component/s: Release
Affects Version/s: None
Fix Version/s: 1.40.0

Type: Bug Priority: Minor - P4
Reporter: Ghulam Murtaza Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Microsoft Windows 7 Ultimate
Version of OS 6.1.7601 Service Pack 1 build 7601


Issue Links:
Documented
is documented by DOCS-16383 [Compass] Update the Compatibility fo... Closed
Documentation Changes: Needed
Documentation Changes Summary:

Compass no longer supports Windows 7 or 8 (see comments on original ticket)


 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

Download the installer file "(mongodb-compass-1.39.4-win32-x64)" https://www.mongodb.com/try/download/compass .

Expected Results

Program runs.  Note that the Platform for this download is identified as "Windows 64-bit (7+)".

Actual Results

 

{{An error appears. Title: MongoDBCompass.exe - Entry Point not Found
Message: The procedure entry point DiscardVirtualMemory could not be located in the dynamic link library KERNEL32.dll}}

Questions: 

 

1- Please confirm if Compass is Officially supported on Windows 7 because the Download Centre link mentions 7+ in the description.

2. If not, can we please confirm the last version that was supported on Windows 7 as the release notes does not mention it.

3. Please confirm the last version of the Windows that supports Compass . 

Thanks.



 Comments   
Comment by Githook User [ 03/Oct/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: export-to-language-v6
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 25/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: ga-releases
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 20/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: vectorsearch
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 19/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: refactor-compass-collection-plugin
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 18/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: beta-releases
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 15/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: feature/COMPASS-7166
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Anna Henningsen [ 15/Sep/23 ]

The next release will display an updated minimum Windows version in the download center and documentation.

Comment by Githook User [ 15/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna.henningsen@mongodb.com', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219 (#4852)

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: main
https://github.com/mongodb-js/compass/commit/c9014c9995a8d4a0e6e12cdf9244dc8230a2ee5e

Comment by Githook User [ 15/Sep/23 ]

Author:

{'name': 'Anna Henningsen', 'email': 'anna@addaleax.net', 'username': 'addaleax'}

Message: chore: clarify that Compass only supports Windows 10+ COMPASS-7219

Since the bump to Electron 23 in 80a9e175edd3/Compass 1.38,
Windows 7/8/8.1 is no longer a set of platforms that we support, see
https://www.electronjs.org/blog/windows-7-to-8-1-deprecation-notice.

This change reflects that in our download center descriptions.
Branch: 7219-dev
https://github.com/mongodb-js/compass/commit/8ad65260d321c7008ee17b7b4c0da286230c17f7

Comment by Anna Henningsen [ 15/Sep/23 ]

Please confirm if Compass is Officially supported on Windows 7 because the Download Centre link mentions 7+ in the description.

Right, this description is no longer accurate. We’ll update it.

If not, can we please confirm the last version that was supported on Windows 7 as the release notes does not mention it.

The last Compass version that worked on Windows 7 was 1.37.0.

Please confirm the last version of the Windows that supports Compass.

Compass now requires at least Windows 10.

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