[COMPASS-7220] New version available Created: 14/Sep/23 Updated: 29/Oct/23 Resolved: 21/Sep/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | Auto Updates |
| Affects Version/s: | None |
| Fix Version/s: | 1.40.0 |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | José Alfonso Casarín Hernández | Assignee: | Le Roux Bodenstein |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Windows 11 |
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| Attachments: |
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| Story Points: | 2 |
| Documentation Changes: | Not Needed |
| Description |
Problem Statement/RationaleWhen launching Compass, pops up a message :"A new version of Compass is available to install", but when i click install, it simply closes the messsage box an does nothing. |
| Comments |
| Comment by Githook User [ 03/Oct/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by Githook User [ 25/Sep/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by Githook User [ 21/Sep/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by Githook User [ 20/Sep/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by Githook User [ 20/Sep/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by Githook User [ 20/Sep/23 ] |
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Author: {'name': 'Le Roux Bodenstein', 'email': 'lerouxb@gmail.com', 'username': 'lerouxb'}Message: fix: more auto-update logging, disable if not supported
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| Comment by José Alfonso Casarín Hernández [ 18/Sep/23 ] |
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I've atached today's log |
| Comment by Le Roux Bodenstein [ 18/Sep/23 ] |
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jacasarin@funcionpublica.gob.mx One more thing: There's very little info in that log file. Could you start compass, then accept the update, wait something like 20 minutes and then take the logs? Just to make sure it definitely had enough time to try and apply the update. That should be very helpful. |
| Comment by Le Roux Bodenstein [ 18/Sep/23 ] |
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jacasarin@funcionpublica.gob.mx can you remember how you installed compass? Was it the .zip, the .msi or what? |
| Comment by José Alfonso Casarín Hernández [ 15/Sep/23 ] |
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Yes it's the one opened after clicking install |
| Comment by Anna Henningsen [ 15/Sep/23 ] |
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jacasarin@funcionpublica.gob.mx Can you just quickly confirm that the log file was from a session in which you clicked on that “Install” button (and that that log file was generated after you clicked it)? |
| Comment by José Alfonso Casarín Hernández [ 15/Sep/23 ] |
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Log file attached
Thanks |
| Comment by Anna Henningsen [ 15/Sep/23 ] |
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jacasarin@funcionpublica.gob.mx Could you please attach a log file for a session in which this happens, as described in https://www.mongodb.com/docs/compass/current/troubleshooting/logs/? |
| Comment by PM Bot [ 14/Sep/23 ] |
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Hello jacasarin@funcionpublica.gob.mx, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |