[COMPASS-7263] The application stays on a white screen after startup Created: 26/Sep/23 Updated: 29/Oct/23 Resolved: 13/Oct/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | 1.40.0 |
| Fix Version/s: | 1.40.3 |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Balam Eliseo Barrón Ortíz | Assignee: | Unassigned |
| Resolution: | Fixed | Votes: | 5 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Linux |
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| Attachments: |
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| Issue Links: |
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| Documentation Changes: | Not Needed | ||||||||||||||||||||||||||||
| Description |
Problem Statement/RationaleI start the app, it shows me my connections and then it loads the screen without selecting anything and it goes blank |
| Comments |
| Comment by Balam Eliseo Barrón Ortíz [ 13/Oct/23 ] |
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Hello |
| Comment by Dominik Zogg [ 12/Oct/23 ] |
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Yes its fixed, i update the flatpak package, so it can be used there as well |
| Comment by Basit Chonka [ 12/Oct/23 ] |
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We published Compass v1.40.3 that fixes this issue, where we downgraded electron to 25.8.4. |
| Comment by Le Roux Bodenstein [ 11/Oct/23 ] |
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You could try the latest beta where we rolled back electron: https://github.com/mongodb-js/compass/releases/tag/v1.40.3-beta.4 |
| Comment by Krushna Joshi [ 09/Oct/23 ] |
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Hi,
just wanted to know if there is any update on this or should we use 1.39.x versions for now? I'm also facing this same issue. |
| Comment by Dominik Zogg [ 08/Oct/23 ] |
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I got the same issue testing the flatpak builds for 1.40.x, thats the reason i haven't merged those changes, so it does not break the flatpak version. |
| Comment by Anna Henningsen [ 02/Oct/23 ] |
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balam.barron@tfja.gob.mx Thank you! This makes us almost certain that this issue is one that has been reported for other applications as well: https://github.com/electron/electron/issues/39775 We’ll keep this ticket updated as we figure out what we can do about it from our side. |
| Comment by Balam Eliseo Barrón Ortíz [ 02/Oct/23 ] |
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crash _usr_lib_mongodb-compass_MongoDB Compass.1000.crash
Revisando el archivo no encontré conexión a la base |
| Comment by Balam Eliseo Barrón Ortíz [ 02/Oct/23 ] |
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Hello Sergei and Anna I think there was an error in the translation and the part of the * where what jira did was make it bold, if I found the files mentioned and deleted them, I no longer save my connections, I don't have any variables like the one you mention, I only have the following variables: XDG_CONFIG_DIRS=/etc/xdg/xdg-xubuntu:/etc/xdg:/etc/xdg I did find the aforementioned General.json file, check its contents, however, it does not have folder save references, I attach it, I also attach the crash files for your evaluation. General.json Crash
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| Comment by Anna Henningsen [ 02/Oct/23 ] |
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balam.barron@tfja.gob.mx It’s also great to know that these files in /var/crash exist – if you can upload them, please feel free to do so, they may prove helpful in finally diagnosing this issue. (Be aware that these files may contain any data that the Compass application has loaded, e.g. saved connection strings). |
| Comment by Sergey Petushkov [ 02/Oct/23 ] |
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Hmmmm, that's interesting that you can't locate those files. I'm afraid there are more questions we'd have to ask to clarify some details:
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| Comment by Balam Eliseo Barrón Ortíz [ 29/Sep/23 ] |
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Hello Sergey When I deleted, in fact, I only deleted the ".mongodb/compass" folder and the ".cache/gnome-software/odrs/mongodb-compass.desktop.json" file. Following your recommendation, I deleted the files in the ".config" folder and deleted the following files: "/var/crash/_usr_lib_mongodb-compass_MongoDB Compass.1000.uploaded" I searched my computer using find -name compass , mongodb-compass, Compass, mongodb and MongoDB and I did not find any other files that were related, I uninstalled the software and installed it again After deleting the folders, however, it did not solve the problem, I will continue trying to see what causes the problem, I validated with 2 colleagues to install the latest version and they had no problems, they also use Xubuntu but we did not identify what the difference is or the problem. |
| Comment by Sergey Petushkov [ 29/Sep/23 ] |
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balam.barron@tfja.gob.mx just wanted to say first that we extremely appreciate your patience in helping us debug the issue, there are some other similar reports we're seeing and so far we can't pinpoint the issue, thank you a lot for trying out all those things we ask you for! When you say you cleaned up all the files generated by Compass, do you also mean the user data files? Asking because in the video we can see your saved connections in the side bar and if you'd remove all the files, favorite connections should also be gone in theory. On linux all those user data files should be under the "~/.config/MongoDB Compass" folder. Something in there can be the root cause, so potentially removing the contents of this folder might resolve the issue. BEFORE YOU TRY REMOVING THIS FOLDER can you back this folder up please so that you can restore your saved connections later and we can potentially investigate with your help what exactly there might be the root cause if removing it will help? |
| Comment by Balam Eliseo Barrón Ortíz [ 28/Sep/23 ] |
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Anna Instead of closing the application I clicked on the connect and exit menu and the following error returned:
Error sending from webFrameMain: Error: Render frame was disposed before WebFrameMain could be accessed |
| Comment by Balam Eliseo Barrón Ortíz [ 28/Sep/23 ] |
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hello Anna I purged the installation and cleaned the files generated by the compass, reinstalled again and I still have the problem, I even installed the beta version, but it didn't work, I attached the log files and the video Log's files 6515bf1aba47deaae108a9ad_log.gz 6515bf0dec799f95eefe552f_log.gz Video |
| Comment by Anna Henningsen [ 28/Sep/23 ] |
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balam.barron@tfja.gob.mx Thank you again for sharing these! Unfortunately, the log seems to cut off early, it’s hard to tell whether that’s related to the problem itself or not. Is it possible for you to run Compass and open the Developer Tools console? On Linux, that should work with Ctrl+Alt+I, or under View → Toggle DevTools. That should give us some better hints about what’s happening. Also, if you run Compass via the terminal like you did in the last session here, are you getting any output there? |
| Comment by Balam Eliseo Barrón Ortíz [ 28/Sep/23 ] |
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hello Anna Attached the information I had the same result Log
Video |
| Comment by Anna Henningsen [ 28/Sep/23 ] |
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balam.barron@tfja.gob.mx Could you check what happens when you run Compass from the command line with --no-networkTraffic, i.e. /path/to/mongodb-compass --no-networkTraffic? |
| Comment by Balam Eliseo Barrón Ortíz [ 27/Sep/23 ] |
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Hi Rhys. Unfortunately, the error still appears attached to the application log file, to avoid any false positives, purge the software and reinstall and it still generates the error 6514aca159fe9114e5f1a634_log |
| Comment by Rhys Howell [ 27/Sep/23 ] |
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Hi balam.barron@tfja.gob.mx - we've fixed this in https://jira.mongodb.org/browse/COMPASS-7269 which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience. |
| Comment by PM Bot [ 26/Sep/23 ] |
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Hello balam.barron@tfja.gob.mx, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |