[COMPASS-7266] After loading compass the main screen turns blank Created: 27/Sep/23  Updated: 12/Oct/23

Status: Open
Project: Compass
Component/s: None
Affects Version/s: None
Fix Version/s: 1.40.2

Type: Bug Priority: Major - P3
Reporter: Óscar García Amor Assignee: Unassigned
Resolution: Unresolved Votes: 3
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Linux (Arch Linux)
node.js / npm versions: n/a
Additional info: Using binary compass extracted from .deb package
Compass Version: 1.40.0


Attachments: Text File compass_6513def10696976ab84985ac_log.txt    
Issue Links:
Related
is related to COMPASS-7283 Compass window turns white few second... Closed
is related to COMPASS-7269 Compass should start even when prefer... Closed
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

After load compass the main screen turns blank, preventing you from working.

Initially everything seems to load correctly, it takes a few seconds before it goes blank. You can reload the window (CTRL+SHIFT+R) to see the content again, but after a couple of seconds it goes blank again.

Steps to Reproduce

Simply open compass latest version 1.40.0. With version 1.39.4 this does not happen.

Additional Notes

I have noticed (on some occasions) that if you do not click on any element of the application (just open it and wait) the screen does not go blank, but when you click on it, the failure appears.



 Comments   
Comment by Óscar García Amor [ 12/Oct/23 ]

I just checked with version 1.40.3 and things have gotten worse, now it won't even start:

[9753:1012/113913.674432:FATAL:spawn_subprocess.cc(221)] posix_spawn: Permission denied (13)
zsh: trace trap (core dumped)  mongodb-compass

 

Update: Sorry for the noise, I had unassigned exec permissions to chrome_crashpad_handler and chrome-sandbox and that's why it wasn't working. I have fixed it and everything seems to work perfectly. If nobody has any inconvenience I think the bug can be closed.

Comment by Óscar García Amor [ 28/Sep/23 ]

Hi rhys.howell@mongodb.com - I just checked with version 1.40.2 and the problem persists. After a couple of seconds after starting the application the window goes completely blank.

It can be easily tested with a virtual machine running Ubuntu LTS (22.04). Simply boot Ubuntu in a virtualbox or similar, install the compass .deb package, run it and you will see the error.

Comment by Rhys Howell [ 27/Sep/23 ]

Hi e.gpl2.2.tid@telefonica.com - we've fixed this in https://jira.mongodb.org/browse/COMPASS-7269 which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience.

Comment by Óscar García Amor [ 27/Sep/23 ]

Compass version 1.40.1 is also affected

Comment by Jonathan Nielsen [ 27/Sep/23 ]

Same issue here for Ubuntu 20.04.6 LTS.
I've uploaded my logs (compass_6513def10696976ab84985ac_log.txt).

Comment by PM Bot [ 27/Sep/23 ]

Hello e.gpl2.2.tid@telefonica.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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