[COMPASS-7267] Compass crashing on Ubuntu Created: 27/Sep/23 Updated: 10/Oct/23 Resolved: 27/Sep/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | 1.40.0 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Blocker - P1 |
| Reporter: | Mohammed Khateeb Kamran | Assignee: | Unassigned |
| Resolution: | Duplicate | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Ubuntu 22.04.3 LTS |
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| Attachments: |
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| Documentation Changes: | Not Needed | ||||||||
| Description |
Problem Statement/RationaleCompass is crashing while opening in Ubuntu Please be sure to attach relevant logs with any sensitive data redacted. Error sending from webFrameMain: Error: Render frame was disposed before WebFrameMain could be accessed Steps to ReproduceInstall Compass according to the instructions: https://www.mongodb.com/docs/compass/master/install/ Open it. Expected ResultsNot crash Actual ResultsApp is crashing Additional NotesNone |
| Comments |
| Comment by Rhys Howell [ 10/Oct/23 ] |
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kkamran@cinedigm.com Apologies, looks like this was caused by an electron bug, unrelated to |
| Comment by Mohammed Khateeb Kamran [ 10/Oct/23 ] |
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rhys.howell@mongodb.com I tried with v1.40.2 and this bug still exists. I don't think it is linked to the other one as this seems to be a GUI related bug. |
| Comment by Rhys Howell [ 27/Sep/23 ] |
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Hi kkamran@cinedigm.com - we've fixed this in https://jira.mongodb.org/browse/COMPASS-7269 which is released in 1.40.2 - can you update and give it another try? Thanks for reporting the issue! Apologies for the inconvenience. |
| Comment by Mohammed Khateeb Kamran [ 27/Sep/23 ] |
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leroux.bodenstein@mongodb.com I ctually removed v1.40.0 and installed v.1.39.3 and it was working properly. |
| Comment by Mohammed Khateeb Kamran [ 27/Sep/23 ] |
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leroux.bodenstein@mongodb.com This is the file contents: { "id": "General", "lastKnownVersion": "1.39.3", "showedNetworkOptIn": true, "currentUserId": "b96e243a-1aa4-4d58-82b4-54d9aa958673", "agreedToLicense": false, "networkTraffic": true, "enableMaps": true, "trackErrors": false, "enableFeedbackPanel": true, "trackUsageStatistics": true, "autoUpdates": true, "indexDDL": false, "showAutoUpdateBanner": false, "queryBuilder": true, "showExplainPlanTab": false, "singleDocumentCrud": false, "serverStats": false, "chartView": false, "authMongodb": true, "authKerberos": true, "authLdap": true, "authX509": false, "sslUnvalidated": true, "sslServer": true, "sslAll": true, "telemetryAnonymousId": "b96e243a-1aa4-4d58-82b4-54d9aa958673", "theme": "DARK" } |
| Comment by David Terrey [ 27/Sep/23 ] |
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We've got the same issue on Windows today. We found the error to be the {{"cloudFeatureRolloutAccess": { "GEN_AI_COMPASS": false } }}} field being in the General.json file, making the json malformed. We fixed it by removing it. Just FYI! |
| Comment by Le Roux Bodenstein [ 27/Sep/23 ] |
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Hi Mohammed Thanks for filing this issue. Could you do us a favour and attach a copy of your compass preferences file? It should be at "~/.config/MongoDB Compass/AppPreferences/General.json". Was this the first time you installed compass on this machine? If not, which version were you running before? |
| Comment by PM Bot [ 27/Sep/23 ] |
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Hello kkamran@cinedigm.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |