[COMPASS-7283] Compass window turns white few seconds after opening Created: 29/Sep/23 Updated: 04/Oct/23 Resolved: 04/Oct/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | 1.40.2 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Blocker - P1 |
| Reporter: | Julio Navarro | Assignee: | Unassigned |
| Resolution: | Duplicate | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Ubuntu amd64 |
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| Issue Links: |
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| Documentation Changes: | Not Needed | ||||||||||||||||||||||||
| Description |
Problem Statement/RationaleWhat is going wrong? What action would you like the Engineering team to take? I am having problems with mongodb compass on my ubuntu laptop. I installed it but when I try to open it, it shows the normal gui for just a few seconds but then the screen turns white and I can't do anything. I noticed that when my mouse is off the compass window, the screen won't turn white but as soon as I mouse over the window, the compass screen turns white. I tried uninstalling and reinstalling but I still have the same issue. I would like if you guys could look into this issue or just respond if it is a simple fix I have to do. Please be sure to attach relevant logs with any sensitive data redacted. Steps to ReproduceHow could an engineer replicate the issue you're reporting? I don't think many other people are having this issue so I don't really know. I only saw one thing online on askubuntu.com where someone posted having this problem but I saw no one answer on his/her post. They described exactly the problem I was having even mentioning how it took a few seconds. His/her was also posted a day before I got my problem. Expected ResultsWhat do you expect to happen? I hope this is looked into. Actual ResultsWhat do you observe is happening? This could just be a problem with my installing something wrong or something like that. Additional NotesAny additional information that may be useful to include. |
| Comments |
| Comment by Jessica Sigafoos [ 04/Oct/23 ] |
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Thanks for reaching out! We're tracking this issue via |
| Comment by Ricardo Yanzon [ 03/Oct/23 ] |
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I'm experiencing the same issue. Tried to start compas with `mongodb-compass` right after downloading and installing, but after moving my mouse above the GUI, it turned white. Similar to the bug reported on askubuntu (I guess this is also the thread julio.navarro.coder@gmail.com mentioned): https://askubuntu.com/questions/1487315/mongodb-compass-white-screen |
| Comment by PM Bot [ 29/Sep/23 ] |
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Hello julio.navarro.coder@gmail.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |