[COMPASS-7283] Compass window turns white few seconds after opening Created: 29/Sep/23  Updated: 04/Oct/23  Resolved: 04/Oct/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: 1.40.2
Fix Version/s: No version

Type: Bug Priority: Blocker - P1
Reporter: Julio Navarro Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Ubuntu amd64
node.js / npm versions: 18.18.0 / 9.8.1
Additional info:


Issue Links:
Duplicate
duplicates COMPASS-7263 The application stays on a white scre... Closed
Related
related to COMPASS-7266 After loading compass the main screen... Open
related to COMPASS-7272 Blank screen after update to 1.40.0 Open
is related to COMPASS-7267 Compass crashing on Ubuntu Closed
Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

I am having problems with mongodb compass on my ubuntu laptop. I installed it but when I try to open it, it shows the normal gui for just a few seconds but then the screen turns white and I can't do anything. I noticed that when my mouse is off the compass window, the screen won't turn white but as soon as I mouse over the window, the compass screen turns white. I tried uninstalling and reinstalling but I still have the same issue. I would like if you guys could look into this issue or just respond if it is a simple fix I have to do.

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

How could an engineer replicate the issue you're reporting?

I don't think many other people are having this issue so I don't really know. I only saw one thing online on askubuntu.com where someone posted having this problem but I saw no one answer on his/her post. They described exactly the problem I was having even mentioning how it took a few seconds. His/her was also posted a day before I got my problem.

Expected Results

What do you expect to happen?

I hope this is looked into.

Actual Results

What do you observe is happening?

This could just be a problem with my installing something wrong or something like that.

Additional Notes

Any additional information that may be useful to include.



 Comments   
Comment by Jessica Sigafoos [ 04/Oct/23 ]

Thanks for reaching out! We're tracking this issue via COMPASS-7263, please follow that ticket if you're interested in future updates.

Comment by Ricardo Yanzon [ 03/Oct/23 ]

I'm experiencing the same issue. Tried to start compas with `mongodb-compass` right after downloading and installing, but after moving my mouse above the GUI, it turned white. Similar to the bug reported on askubuntu (I guess this is also the thread julio.navarro.coder@gmail.com mentioned): https://askubuntu.com/questions/1487315/mongodb-compass-white-screen

Comment by PM Bot [ 29/Sep/23 ]

Hello julio.navarro.coder@gmail.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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