[COMPASS-7347] Compass is automatically showing blank page just after 7 sec , when i reload it it appears again and same happens after 7 seconds Created: 16/Oct/23  Updated: 02/Nov/23  Resolved: 02/Nov/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Critical - P2
Reporter: Vishnu Mali Assignee: Unassigned
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: kali linux


Attachments: PNG File image-2023-10-17-01-28-57-456.png     PNG File image-2023-10-17-01-29-18-987.png    
Issue Links:
Cloners
is cloned by COMPASS-7348 CLONE - Compass is automatically show... Closed
Documentation Changes: Not Needed

 Description   

 

Error -
Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94495)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at /usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:107395
    at Array.forEach (<anonymous>)
    at t.broadcast (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:107353)
    at /usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:19159
    at _._callOnPreferencesChanged (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:18540)
    at _._afterPreferencesUpdate (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:17047)
    at _.savePreferences (/usr/lib/mongodb-compass/resources/app.asar/build/main.js:2:16883)
    at async WebContents.<anonymous> (node:electron/js2c/browser_init:2:89452)



 Comments   
Comment by PM Bot [ 02/Nov/23 ]

There hasn't been any recent activity on this ticket, so we're resolving it. Thanks for reaching out! Please feel free to reopen this ticket if you're still experiencing the issue, and add a comment if you're able to provide more information.

Comment by PM Bot [ 25/Oct/23 ]

Hi vishnumali3911@gmail.com! COMPASS-7347 is awaiting your response.

If this is still an issue for you, please open Jira to review the latest status and provide your feedback. Thanks!

Comment by Rhys Howell [ 17/Oct/23 ]

vishnumali3911@gmail.com Which Compass version is this on? Can you update to 1.40.3+ and verify if the issue still occurs? If it does can you please provide Compass' log file? Please be sure to attach relevant logs with any sensitive data redacted.
How to see the logs: Open the `Help` menu, click `Open Log File`, then click `extract and open as .txt`.

This might have been fixed in 1.40.3 with https://jira.mongodb.org/browse/COMPASS-7263 

Comment by PM Bot [ 16/Oct/23 ]

Hello vishnumali3911@gmail.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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