[COMPASS-7365] Login to atlas does not work Created: 20/Oct/23 Updated: 29/Nov/23 Resolved: 29/Nov/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | 1.40.4 |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Klaus Kobald | Assignee: | Unassigned |
| Resolution: | Gone away | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: MacOS 13.1 |
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| Attachments: |
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| Documentation Changes: | Not Needed |
| Sprint: | Up for triaging |
| Description |
| Comments |
| Comment by Klaus Kobald [ 15/Nov/23 ] |
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Hi, yes. That was the problem. Seems to work now! > |
| Comment by Anna Henningsen [ 15/Nov/23 ] |
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klaus@kobald.com Is it possible that your /etc/hosts file contains an entry that maps localhost to fe80::1, in addition to ::1 and 127.0.0.1? If yes, do you happen to know how that was added to that file (I don't think it's standard on macOS to include that there)? |
| Comment by Klaus Kobald [ 06/Nov/23 ] |
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Here is the log. > |
| Comment by Le Roux Bodenstein [ 06/Nov/23 ] |
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Is it possible that you can attach some log files? https://www.mongodb.com/docs/compass/current/troubleshooting/logs/ |
| Comment by Le Roux Bodenstein [ 06/Nov/23 ] |
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Do you have any local firewall that might be blocking access to the port? |
| Comment by Klaus Kobald [ 24/Oct/23 ] |
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hi, (base) klausk@MacBookM1Klaus ~ % telnet localhost 27097 just to make sure we are talking of the same thing - I clicked best, > |
| Comment by Rhys Howell [ 24/Oct/23 ] |
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Hi klaus@kobald.com - we currently use the port `27097` as our default for our authentication redirect. Do you have something already running on that port? If so can you try turning it off and then see if the login works? It's something I'm thinking we should work around on our end; we should check to see if that port has something running on it before we start listening there. I'm going to update the ticket title to reflect that. Thanks for opening the issue! |
| Comment by PM Bot [ 20/Oct/23 ] |
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Hello klaus@kobald.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |