[COMPASS-7378] Unable to connect to MongoDB Compass when using a prepaid wifi connection Created: 27/Oct/23  Updated: 07/Nov/23  Resolved: 07/Nov/23

Status: Closed
Project: Compass
Component/s: None
Affects Version/s: None
Fix Version/s: No version

Type: Bug Priority: Major - P3
Reporter: Juancho Artiaga Assignee: Unassigned
Resolution: Cannot Reproduce Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

OS: Windows 10
Platform: MongoDB Compass version 1.40.4


Documentation Changes: Not Needed

 Description   

Problem Statement/Rationale

What is going wrong? What action would you like the Engineering team to take?

Unable to connect to MongoDB Compass. Error is connect ETIMEDOUT 54.145.201.137:27017. I am able to log in with MongoDB Atlas and using Mongosh.  The internet connection is stable even though it's a prepaid wifi connection.

Please be sure to attach relevant logs with any sensitive data redacted.
How to retrieve logs for: Compass; Shell

Steps to Reproduce

How could an engineer replicate the issue you’re reporting?

Expected Results

What do you expect to happen?

Actual Results

What do you observe is happening?

Additional Notes

Any additional information that may be useful to include.



 Comments   
Comment by Le Roux Bodenstein [ 07/Nov/23 ]

I'm closing this. Feel free to reopen once new information arises.

Comment by Jessica Sigafoos [ 01/Nov/23 ]

theunforgiven74@outlook.com , are you able to provide us with the logs, so we can move forward with your issue?

Comment by PM Bot [ 27/Oct/23 ]

Hello theunforgiven74@outlook.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible.

Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again!

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