[COMPASS-7378] Unable to connect to MongoDB Compass when using a prepaid wifi connection Created: 27/Oct/23 Updated: 07/Nov/23 Resolved: 07/Nov/23 |
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| Status: | Closed |
| Project: | Compass |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | No version |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Juancho Artiaga | Assignee: | Unassigned |
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Environment: |
OS: Windows 10 |
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| Documentation Changes: | Not Needed |
| Description |
Problem Statement/RationaleWhat is going wrong? What action would you like the Engineering team to take? Unable to connect to MongoDB Compass. Error is connect ETIMEDOUT 54.145.201.137:27017. I am able to log in with MongoDB Atlas and using Mongosh. The internet connection is stable even though it's a prepaid wifi connection. Please be sure to attach relevant logs with any sensitive data redacted. Steps to ReproduceHow could an engineer replicate the issue you’re reporting? Expected ResultsWhat do you expect to happen? Actual ResultsWhat do you observe is happening? Additional NotesAny additional information that may be useful to include. |
| Comments |
| Comment by Le Roux Bodenstein [ 07/Nov/23 ] |
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I'm closing this. Feel free to reopen once new information arises. |
| Comment by Jessica Sigafoos [ 01/Nov/23 ] |
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theunforgiven74@outlook.com , are you able to provide us with the logs, so we can move forward with your issue? |
| Comment by PM Bot [ 27/Oct/23 ] |
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Hello theunforgiven74@outlook.com, thank you for reaching out to us! The team will review your issue and get back to you soon as soon as possible. Please review your issue to ensure you've included your environment details and have attached relevant logs (with any sensitive data redacted), so that we're best able to provide you a timely and thorough response. Thanks again! |