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Hi there, thank you for reaching out. As this sounds like a support issue, I wanted to give you some resources to get this question answered more quickly:
- Our MongoDB support portal, located at support.mongodb.com
- Our MongoDB community portal, located here
- If you are an Atlas customer, there is free support offered 24/7 in the lower right hand corner of the UI.
Just in case you have already opened a support case and are not receiving sufficient help, please let me know and I can facilitate escalating your issue.
Thank you!
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