[DOCS-10501] "Unexpected Error" occurs when using Ops Manager Profiler Created: 07/Jul/17  Updated: 16/Jul/17  Resolved: 16/Jul/17

Status: Closed
Project: Documentation
Component/s: Ops Manager
Affects Version/s: 3.4.5, 3.4.4
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: mos yang Assignee: Linda Qin
Resolution: Incomplete Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Google Chrome 59.0.3071.115


Attachments: PNG File profiler.PNG     PNG File profiler_console.PNG    
Participants:
Days since reply: 6 years, 30 weeks, 6 days ago

 Description   

When I enable Profiling in Ops Manager and click mongod instance > Profiler, I do see chart and profiling data show up normally. However, after more and more data coming in, an "Unexpected Error" show up with below browser console output

common.min.js?_ds=71b3424…:28 200 "parsererror" SyntaxError: Unexpected token N in JSON at position 12612690
    at JSON.parse (<anonymous>)
    at fa.parseJSON (thirdparty.min.js?_ds=71b3424…:24)
    at T (thirdparty.min.js?_ds=71b3424…:22)
    at d (thirdparty.min.js?_ds=71b3424…:24)
    at XMLHttpRequest.<anonymous> (thirdparty.min.js?_ds=71b3424…:24)

Environment: MongoDB 3.4.4 sharded cluster with Ops Manager 3.4.4



 Comments   
Comment by Linda Qin [ 14/Jul/17 ]

Hi Mos,

Thanks for your confirmation. As you don't have an active MongoDB subscription, we can't support you on Ops Manager related issues. Hence we're closing this ticket now.

Regards,
Linda

Comment by mos yang [ 11/Jul/17 ]

Hi Linda:

Sorry that we don't have plan to own the active MongoDB subscription from my manager.
In this case, we would try to find other way to solve our problem.

Sorry to bother you and JIRA wrong submission! ^^

Best Regards,
Mos Yang(楊溫志)

Comment by Linda Qin [ 11/Jul/17 ]

Hi Mos,

Checking in with you on this subject. Could you please let us know if you have an active MongoDB subscription so that we can continue supporting you on your issue on Ops Manager, or if you have talked to your Account Executive about the subscription?

Thanks,
Linda

Comment by Linda Qin [ 07/Jul/17 ]

Hi Mos,

Please note that the DOCS project is only intended for reporting issues/enhancements for MongoDB documentation. If you have any questions on MongoDB, you can use Stackoverflow, or post your questions in our community forum mongodb-user Google Group. The MongoDB team tries to help out in that forum, and in addition other community members might be able to help you.

Having said that, the issue reported here is related to Ops Manager. Please note that Ops Manager is available as part of the MongoDB Enterprise Advanced subscription. You're welcome to evaluate Ops Manager, however, you'd need an active MongoDB subscription to use it in production. From our record, it doesn't seem that you have an active MongoDB subscription. If you believe that this account should currently be covered under an active MongoDB Support subscription, please contact your MongoDB Account Executive.

Thanks,
Linda

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