[DOCS-10727] Comment on: "atlas/mongo-shell-connection" Created: 28/Aug/17  Updated: 03/Nov/17  Resolved: 29/Aug/17

Status: Closed
Project: Documentation
Component/s: None
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Docs Collector User (Inactive) Assignee: Unassigned
Resolution: Done Votes: 0
Labels: collector-298ba4e7
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

macOS


Participants:
Days since reply: 6 years, 24 weeks, 1 day ago

 Description   

You morons created a system where yet again only the elitist developers or admins have working knowledge of working with this system. Your salespeople claim you've made it easy but you've made it impossible to use unless you even know what ssh or tls is let alone how to use it.

So in order to use your prodoct I have to sent myself and my tech guy to the internet for freaking hours instead of following simple instructions.

You had one job... one. Create a database interface that a novice can use, nope, your job was to have a high-level developer create another high level page of documentation that will rarely be used unless you are like a super admin.

Your guys and girls in documentation apparently forget how much they know and need to remember that for people starting out... most of your "documentation" might as well be written in Aramaic.



 Comments   
Comment by Ravind Kumar (Inactive) [ 29/Aug/17 ]

Hello,
Thank you for filing a DOCS ticket. I'm sorry you found the instructions on connecting to an Atlas cluster difficult. I fully understand your concern that topics such as TLS/SSL, SSH, or other security technologies have a high degree of complexity.

The documentation team is invested in ensuring our docs present information in the simplest format possible, with consideration for the most novice developer to the most experienced DBA. Ultimately, however, some topics have a level of complexity regardless of how easy we try to make it.

If you encounter a specific issue with the procedure, or have a different question, comment, or concern regarding Atlas or its Documentation, please use the Support tab in the left-hand navigation of the Atlas UI to file a support ticket. This helps us to better support you as you explore our product.

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