[DOCS-10831] Access Data Explorer section needs clarification Created: 26/Sep/17  Updated: 29/Oct/23  Resolved: 26/Oct/17

Status: Closed
Project: Documentation
Component/s: Cloud Manager, Ops Manager
Affects Version/s: None
Fix Version/s: None

Type: Improvement Priority: Minor - P4
Reporter: Chris Cunningham Assignee: Robert Justice (Inactive)
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
Related
Participants:
Days since reply: 6 years, 14 weeks, 2 days ago

 Description   

As noted in the Access Data Explorer section of the Cloud Manager documentation:

Data Explorer is not available for Trial/Evaluation versions of Cloud Manager.

However, on the Cloud Manager website (https://www.mongodb.com/cloud/cloud-manager), under Features and Pricing it states:

All Cloud Manager accounts start with a 30-day free trial of Cloud Manager Standard.

So, they will have access to Data Explorer for the first 30 days, but then lose it if they fall back to the Free Plan.

I think the docs should be changed to be more in line with what the website is describing and clear up any confusion.

Perhaps something like this:

Data Explorer is not available for Cloud Manager Free after the initial 30-day trial.



 Comments   
Comment by Githook User [ 06/Nov/17 ]

Author:

{'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}

Message: Clarified note regarding availability of Data Explorer in trial/evaluation version of CM. Removed reference to trial/eval version in OM. DOCS-10831

Included OM, which also has a 30 day trial/evaluation. (DOCS-10831)

Review by John. DOCSP-10831
Branch: master
https://github.com/10gen/mms-docs/commit/f4d38672d9f9024e6617b95b3957482267b30f49

Comment by Githook User [ 06/Nov/17 ]

Author:

{'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}

Message: Clarified note regarding availability of Data Explorer in trial/evaluation version of CM. Removed reference to trial/eval version in OM. DOCS-10831

Included OM, which also has a 30 day trial/evaluation. (DOCS-10831)

Review by John. DOCSP-10831
Branch: master
https://github.com/10gen/mms-docs/commit/f4d38672d9f9024e6617b95b3957482267b30f49

Comment by Robert Justice (Inactive) [ 24/Oct/17 ]

jmo+mms@john-morales.com, pinging again for a technical review.

Comment by Robert Justice (Inactive) [ 29/Sep/17 ]

Affects Atlas doc at https://docs.atlas.mongodb.com/data-explorer/index.html. Following page indicates that we do offer a trial version of Ops Manager: https://www.mongodb.com/lp/contact/enterprise.

Comment by Robert Justice (Inactive) [ 29/Sep/17 ]

andrew.davidson, do we offer trial/evaluation versions of Ops Manager?

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