[DOCS-11053] Validate Compass Ubuntu Install Instructions Created: 23/Nov/17  Updated: 30/Oct/23  Resolved: 12/Sep/18

Status: Closed
Project: Documentation
Component/s: Compass
Affects Version/s: None
Fix Version/s: Server_Docs_20231030

Type: Bug Priority: Major - P3
Reporter: Docs Collector User (Inactive) Assignee: Jeffrey Allen
Resolution: Fixed Votes: 0
Labels: collector-298ba4e7
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

user@ubuntu:~$ uname -a
Linux ubuntu 4.4.0-101-generic #124-Ubuntu SMP Fri Nov 10 18:29:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

user@ubuntu:~$ cat /etc/os-release
NAME="Ubuntu"
VERSION="16.04.1 LTS (Xenial Xerus)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 16.04.1 LTS"
VERSION_ID="16.04"
HOME_URL="http://www.ubuntu.com/"
SUPPORT_URL="http://help.ubuntu.com/"
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"
UBUNTU_CODENAME=xenial

Location: https://docs.mongodb.com/compass/master/install/#install-on-ubuntu
Referrer: https://www.google.com/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
Screen Resolution: 1440 x 900


Issue Links:
Related
related to DOCS-11054 Cannot install Compass on Ubuntu VM Closed
Participants:
Days since reply: 5 years, 22 weeks ago
Story Points: 0.3

 Description   

Would you please raise a ticket for this as I don't have a subscription.

Ubuntu 16.04_LTS (in VirtualBox VM on OSX host (El Capitan)).

1. the wget link on this page is out of sync with the download link

2. using a VM with an almost clean install of Ubuntu double-clicking on .deb won't work as the OS needs other packages.

3. the install using sudo dpkg -i etc had many missing dependencies. I manually got the dependent packages, as far as I could see.

4. Get following error when I try to run per website instructions:

ser@ubuntu:~$ DEBUG=* mongodb-compass;
hadron-auto-update-manager auto updater ready and waiting. +0ms

{ version: '1.6.0', feedURL: 'https://compass.mongodb.com/update?version=1.6.0&platform=linux&arch=x64' }

mongodb-compass:menu init() +261ms
storage-mixin:backends:local localforage module not available in non-browser context. `local` storage engine will fall back to `null` storage engine. +558ms
storage-mixin:backends:secure keytar module not available. `secure` storage engine will fall back to `null` storage engine. +121ms
hadron-auto-update-manager:linux feedURL is `https://compass.mongodb.com/update?version=1.6.0&platform=linux&arch=x64` +264ms
mongodb-compass:main:migrations main process migrations from 0.0.0 to 1.6.0 +188ms
app-migrations upgrading from version +3ms 0.0.0 to version 1.6.0
app-migrations executing migration steps for versions ["1.2.0-beta.1"] +3ms
mongodb-compass:electron:window-manager creating new window: file:///usr/share/mongodb-compass/resources/app.asar/src/app/index.html#connect +7ms
mongodb-compass:menu WINDOW 1 load() +66ms
mongodb-compass:menu lastFocusedWindow set to WINDOW 1 +1ms
mongodb-compass:menu create menu state for new WINDOW 1 +0ms
mongodb-compass:menu WINDOW 1 setTemplate() +0ms
mongodb-compass:menu WINDOW 1's menu loaded +21ms
mongodb-compass:electron:window-manager sending `app:quit` msg +2ms
mongodb-compass:menu WINDOW 1 closing +4ms
mongodb-compass:menu WINDOW closed +114ms
user@ubuntu:~$

5. tried with sudo and compass UI comes up ok but hangs with message relating to "can't access home"

BTW - I'm running compass on my Mac natively and it worked fine first time.



 Comments   
Comment by Jeffrey Allen [ 12/Sep/18 ]

Merged and deployed.

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