[DOCS-11054] Cannot install Compass on Ubuntu VM Created: 23/Nov/17  Updated: 30/Oct/23  Resolved: 12/Sep/18

Status: Closed
Project: Documentation
Component/s: Compass
Affects Version/s: None
Fix Version/s: Server_Docs_20231030

Type: Bug Priority: Major - P3
Reporter: Docs Collector User (Inactive) Assignee: Unassigned
Resolution: Fixed Votes: 0
Labels: collector-298ba4e7
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

user@ubuntu:~$ uname -a
Linux ubuntu 4.4.0-101-generic #124-Ubuntu SMP Fri Nov 10 18:29:59 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
user@ubuntu:~$
user@ubuntu:~$ cat /etc/os-release
NAME="Ubuntu"
VERSION="16.04.1 LTS (Xenial Xerus)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 16.04.1 LTS"
VERSION_ID="16.04"
HOME_URL="http://www.ubuntu.com/"
SUPPORT_URL="http://help.ubuntu.com/"
BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"
UBUNTU_CODENAME=xenial

Location: https://docs.mongodb.com/compass/master/install/#install-on-ubuntu
Referrer: https://www.google.com/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36
Screen Resolution: 1440 x 900


Issue Links:
Related
is related to DOCS-11053 Validate Compass Ubuntu Install Instr... Closed
Participants:
Days since reply: 5 years, 22 weeks ago
Epic Link: DOCSP-1016
Story Points: 0.4

 Description   

Trying new install with _1.10.10 (previous two with .6 and .9 failed).

It seems my dependencies are sorted out but still no Compass window (or rather it's started and then closed down, it seems).

I did get Compass running on a different Ubuntu VM (16.04.03_LTS, I believe) in same OSX host. That VM was from an Ubuntu iso image and was set up to be more 'consumer-y'. The VM I'm having persistent problems with is for a training class on mongodb and is quite basic (it has no gdebi package, for instance).

Given that people may be training in linux VMs on MongoDB (we are!) perhaps this problem is something you could raise a ticket for.

Thanks.

user@ubuntu:~$ sudo dpkg -i mongodb-compass_1.10.10_amd64.deb;
(Reading database ... 166949 files and directories currently installed.)
Preparing to unpack mongodb-compass_1.10.10_amd64.deb ...
Unpacking mongodb-compass (1.10.10-1) over (1.10.9-1) ...
Setting up mongodb-compass (1.10.10-1) ...
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu5) ...
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20160824-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for mime-support (3.59ubuntu1) ...
user@ubuntu:~$

user@ubuntu:~$ DEBUG=* mongodb-compass;
hadron-auto-update-manager auto updater ready and waiting. +0ms

{ version: '1.10.10', feedURL: 'https://compass.mongodb.com/api/v2/update/compass/stable/linux/1.10.10' }

mongodb-compass:menu init() +205ms
hadron-auto-update-manager:linux feedURL is `https://compass.mongodb.com/api/v2/update/compass/stable/linux/1.10.10` +191ms
mongodb-compass:electron:window-manager creating new window: file:///usr/share/mongodb-compass/resources/app.asar/src/app/index.html#connect +522ms
mongodb-compass:menu WINDOW 1 load() +262ms
mongodb-compass:menu lastFocusedWindow set to WINDOW 1 +1ms
mongodb-compass:menu create menu state for new WINDOW 1 +0ms
mongodb-compass:menu WINDOW 1 setTemplate() +1ms
mongodb-compass:menu WINDOW 1's menu loaded +83ms
mongodb-compass:electron:window-manager sending `app:quit` msg +1ms
mongodb-compass:menu WINDOW 1 closing +1ms
mongodb-compass:menu WINDOW closed +9ms
user@ubuntu:~$
user@ubuntu:~$



 Comments   
Comment by Jeffrey Allen [ 12/Sep/18 ]

Resolved as part of DOCS-11053

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