[DOCS-11188] Instructions for upgrading use OM from tar missing critical step Created: 11/Jan/18 Updated: 29/Oct/23 Resolved: 16/Jan/18 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | Ops Manager |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Task | Priority: | Major - P3 |
| Reporter: | Corbett Waddingham (Inactive) | Assignee: | Robert Justice (Inactive) |
| Resolution: | Fixed | Votes: | 1 |
| Labels: | triage | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Participants: | |
| Days since reply: | 6 years, 4 weeks ago |
| Description |
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Cisco has run into a problem on their Entitlement Services project after upgrading OM from 3.4 to 3.6. They followed all of the steps on the documentation; however, their gen.key file was somehow overwritten during the process. We are now working with them to try to recover as much of their data in their appDB as possible. We can avoid situations like this in the future by recommending that customers make a copy of their gen.key prior to commencing their upgrade. There is an infobox on the page that recommends making a backup of the conf-mms.properties file before proceeding. This infobox should be modified to read:
Alternatively, a new infobox should be added with a caveat about backing up the gen.key file. In either case, we should point out to customers how critical this file is to preserve and help them make sure they do not lose it during any upgrade processes. |
| Comments |
| Comment by Githook User [ 17/Jan/18 ] |
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Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |
| Comment by Githook User [ 17/Jan/18 ] |
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Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |
| Comment by Githook User [ 17/Jan/18 ] |
|
Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |
| Comment by Githook User [ 17/Jan/18 ] |
|
Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |
| Comment by Githook User [ 17/Jan/18 ] |
|
Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |
| Comment by Githook User [ 17/Jan/18 ] |
|
Author: {'name': 'Robert Justice', 'email': 'robertjustice@Roberts-MacBook-Air-3.local'}Message: Added gen.key to upgrade admonition ( Added admonition to save gen.key to the install pages, per James Broadhead ( |