[DOCS-13270] [Atlas] Reset MFA fails Created: 09/Dec/19  Updated: 27/Oct/23  Resolved: 18/Dec/19

Status: Closed
Project: Documentation
Component/s: Atlas
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Major - P3
Reporter: Andreas CHRYSOULAKIS Assignee: Steve Renaker (Inactive)
Resolution: Works as Designed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Participants:
Days since reply: 4 years, 8 weeks ago

 Description   

Description

When trying to Reset MFA in Atlas and after creating a DB user for it and follow the procedure written in the documentation, we get "The agent API key and project user resetting two-factor authentication do not belong to the same project. Please file a support ticket at support.mongodb.com for further assistance.".

API key is required for the cloud MFA reset and not in the Atlas.

 

Scope of changes

Impact to Other Docs

MVP (Work and Date)

Resources (Scope or Design Docs, Invision, etc.)



 Comments   
Comment by Steve Renaker (Inactive) [ 18/Dec/19 ]

Hi andreas.chrysoulakis@gemalto.com

The documentation for resetting Atlas MFA is here. If you run into trouble, you can file a support ticket. If something in the documentation appears to be incorrect, please detail the issue here. Thanks!

Comment by Jonathan DeStefano [ 09/Dec/19 ]

Thanks for filing a DOCS ticket Andreas. steve.renaker Mind investigating when you get some bandwidth?

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