[DOCS-13765] ssl issue on developer.mongodb.com Created: 14/Jul/20 Updated: 29/Oct/23 Resolved: 27/Jan/21 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | None |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Major - P3 |
| Reporter: | Disha Gaur (Inactive) | Assignee: | Unassigned |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | CTSA | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Participants: | |
| Days since reply: | 3 years, 2 weeks, 1 day ago |
| Description |
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A user is trying to access our websites developer.mongodb.com and docs.mongodb.com |
| Comments |
| Comment by Disha Gaur (Inactive) [ 27/Jan/21 ] |
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The user mentioned it was an issue with their vpn hence resolving the ticket. |
| Comment by Disha Gaur (Inactive) [ 21/Jul/20 ] |
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sue.kerschbaumer The user mentioned it was issue with their VPN which has been fixed now, we can close the ticket now. |
| Comment by Disha Gaur (Inactive) [ 15/Jul/20 ] |
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sue.kerschbaumer I have asked them about the region and browser..awaiting their response. |
| Comment by Susan Kerschbaumer (Inactive) [ 15/Jul/20 ] |
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disha.gaur do we have information about the browser and region this users was accessing from? We are not able to reproduce this issue and Fastly cannot either. |
| Comment by Susan Kerschbaumer (Inactive) [ 14/Jul/20 ] |
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Fastly reports these certs are valid. colin.hoglund any idea why we might seeing certs expire when they are valid on fastly? |
| Comment by Alexander Dao [ 14/Jul/20 ] |
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Looks like this belongs with the Docs team. elle.shwer - Sending your way. |