[DOCS-14219] [Atlas] Continuous Cloud Backup Pricing Created: 11/Feb/21 Updated: 29/Oct/23 Resolved: 23/Feb/21 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | Atlas |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Task | Priority: | Major - P3 |
| Reporter: | Seunghyoung Lee | Assignee: | Corry Root |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Participants: | |
| Days since reply: | 2 years, 50 weeks, 5 days ago |
| Story Points: | 2 |
| Description |
DescriptionHi Team, I have a customer who found the page in the docs that lists the pricing (https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#continuous-cloud-backups), where this example is given:
Their confusion is about the time period that $63.75 would be billed over. Is that $63.75 per day? Month? Year? Etc. It appears that Atlas computes the cost for Cloud Backups based on the total size of all snapshots in GB *per month* as documented [here](https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#cloud-backups). Therefore, it should be the *Monthly* rate. However, I agree with the customer that it is confusing as it should be clearly mentioned at Continuous Cloud Backup section. So, could you please make it more clear that the rate is per month? Also, I think we can add that information in the example. Something like this:
Thank you for your help in advance. Scope of changesImpact to Other DocsMVP (Work and Date)Resources (Scope or Design Docs, Invision, etc.) |
| Comments |
| Comment by Corry Root [ 19/Feb/21 ] |
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seunghyoung.lee, I updated the wording on the Continuous Cloud Backup section of the following page to say the billing occurs monthly. I also updated the examples to say "per month". |
| Comment by Corry Root [ 19/Feb/21 ] |
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kanchana.sekhar, I updated the wording on the Continuous Cloud Backup section of the following page to say the billing occurs monthly. I also updated the examples to say "per month". |