[DOCS-14219] [Atlas] Continuous Cloud Backup Pricing Created: 11/Feb/21  Updated: 29/Oct/23  Resolved: 23/Feb/21

Status: Closed
Project: Documentation
Component/s: Atlas
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Seunghyoung Lee Assignee: Corry Root
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Participants:
Days since reply: 2 years, 50 weeks, 5 days ago
Story Points: 2

 Description   

Description

Hi Team,

I have a customer who found the page in the docs that lists the pricing (https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#continuous-cloud-backups), where this example is given:

A cluster in the us-west1 region has a combined total snapshot and oplog size of 115 GB. The first 5 GB are free. The remaining 110 GB are billed at:
(95 × $0.60) + (15 × $0.45) = $63.75

Their confusion is about the time period that $63.75 would be billed over. Is that $63.75 per day? Month? Year? Etc.

It appears that Atlas computes the cost for Cloud Backups based on the total size of all snapshots in GB *per month* as documented [here](https://docs.atlas.mongodb.com/billing/cluster-configuration-costs/#cloud-backups). Therefore, it should be the *Monthly* rate.

However, I agree with the customer that it is confusing as it should be clearly mentioned at Continuous Cloud Backup section. So, could you please make it more clear that the rate is per month?

Also, I think we can add that information in the example. Something like this:

A cluster in the us-west1 region has a combined total snapshot and oplog size of 115 GB. The first 5 GB are free. The remaining 110 GB are billed at *per month*:
(95 × $0.60) + (15 × $0.45) = $63.75

Thank you for your help in advance.

Scope of changes

Impact to Other Docs

MVP (Work and Date)

Resources (Scope or Design Docs, Invision, etc.)



 Comments   
Comment by Corry Root [ 19/Feb/21 ]

seunghyoung.lee, I updated the wording on the Continuous Cloud Backup section of the following page to say the billing occurs monthly. I also updated the examples to say "per month".

STAGE

BUILD

Comment by Corry Root [ 19/Feb/21 ]

kanchana.sekhar, I updated the wording on the Continuous Cloud Backup section of the following page to say the billing occurs monthly. I also updated the examples to say "per month".

STAGE

BUILD

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