[DOCS-14624] [Atlas] SLA Still states related to M30 when on 23rd June its M10 Created: 06/Jul/21  Updated: 29/Oct/23  Resolved: 13/Jul/21

Status: Closed
Project: Documentation
Component/s: Atlas
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Major - P3
Reporter: Leanna Lewis (Inactive) Assignee: Zachary Carr
Resolution: Fixed Votes: 0
Labels: cet-captain
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File image.png    
Participants:
Days since reply: 2 years, 30 weeks ago
Story Points: 1

 Description   

On this Best Practices docs https://docs.atlas.mongodb.com/best-practices/ it still states that the 99.995% uptime is for M30 and above, but after you click through to the SLA that was changed to M10 and above on 23rd June. Can this be corrected to M10 on this page? I just incorrectly communicated to a customer and then realised it was wrong after the fact when I went to the SLA specifically: https://www.mongodb.com/cloud/atlas/sla.

Thanks!

Leanna



 Comments   
Comment by Zachary Carr [ 14/Jul/21 ]

Hi leanna.lewis, that's an issue we have with docs updates - it can take a few hours to a day to render properly after publish. Sometimes refreshing your browser cache will solve it. I see it displaying properly as M10 now and so I think it's all set, but please feel free to comment/reopen if the page still isn't updated for you.

Comment by Leanna Lewis (Inactive) [ 13/Jul/21 ]

Hi Zachary

Even after I clear cookies and refresh the page, it briefly flashes to
state M10 but then changes back to M30 again? See below:

[image: image.png]

Thanks,

Leanna

[image: Image result for mongodb logo]

{name : "Leanna Lewis", title : "Senior Customer Success Manager, APAC", phone : "+61.458.680.556", email : "leanna.lewis@mongodb.com", linkedin : "in/leannalewis/ <https://www.linkedin.com/in/leannalewis/>", location : "Sydney, Australia"}

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On Wed, Jul 14, 2021 at 12:41 AM Zachary Carr (Jira) <jira@mongodb.org>

Comment by Zachary Carr [ 13/Jul/21 ]

Updated the cluster tier on the best practices page to M10, merged to master.

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