[DOCS-14714] Documentation Review - BI Connector for macOS Excel Created: 05/Aug/21  Updated: 27/Oct/23  Resolved: 14/Sep/23

Status: Closed
Project: Documentation
Component/s: BI Connector
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Minor - P4
Reporter: Harrison Willcox Assignee: Zachary Carr
Resolution: Gone away Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File image-2021-08-05-11-12-04-418.png    
Participants:
Days since reply: 20 weeks, 6 days ago
Epic Link: DOCSP-18321
Story Points: 3

 Description   

I've recently had in Intercom Chat where a user was having difficulties with setting up BI Connector for macOS Excel with their Atlas Cluster - https://app.intercom.com/a/apps/qq7v0gqb/inbox/inbox/4610024/conversations/36687800989265

The user was following this documentation - https://docs.atlas.mongodb.com/tutorial/connect-bic-excel/

I have followed the documentation myself and have also been having difficulties with replicating this. I have listed my findings below:

  1. Listed in the Prerequisites, there is a dot point which says, "Install iODBC". Unfortunately, it seems that this link is broken. I tried Googling iODBC and went to their website but there was no SSL certificate and I didn't feel safe downloading content from it.
  2. There is another Perquisite which says to, "Create a system Data Source Name (DSN)" This link then leads you to downloading the MongoDB ODBC Driver via this link-  "MongoDB ODBC Driver for BI Connector". Unfortunately, when trying to download and install the latest package, I am shown this error message:

Please let me know if I'm doing something wrong here? But if not, could we please have someone review and update the documentation procedure?

Please let me know if you need me to provide any further information as well.



 Comments   
Comment by Zachary Carr [ 14/Sep/23 ]

Closing along with other BIC docs improvements after a discussion with the PM - ODBC driver instructions have been reworked

Comment by Zachary Carr [ 09/Feb/22 ]

Sounds good Alexi, talk to you soon.

Hi harrison.willcox, I'll have an update after I meet with Alexi.

Comment by Alexi Antonino [ 09/Feb/22 ]

Hi zach.carr - I will put some time on your calendar so we can regroup on the BIC doc reorganization and see if we can get that all scheduled to go into the production docs.

 

cc: harrison.willcox

 

Comment by Harrison Willcox [ 09/Feb/22 ]

Hi zach.carr

Just touching base to see if there was any updates on this case?

Cheers!

Comment by Zachary Carr [ 25/Aug/21 ]

Adding this to the BIC Docs Improvement epic to address along with other updates.

Comment by Alexi Antonino [ 05/Aug/21 ]

zach.carr - I have been reviewing the BIC documentation as I had to rely on it to get it all set up (for my on boarding). I will put something on your calendar to share my thoughts as I have been documenting some of the same things Bethany has stated. It can be circular in parts and when she mentions Windows vs. Mac - I too got hung up following the wrong set of instruction. I think we can make a few changes that will be very impactful - fingers crossed.

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