[DOCS-15674] [Atlas] Steps for applying activation code updates Created: 11/Oct/22  Updated: 03/May/23  Resolved: 03/May/23

Status: Closed
Project: Documentation
Component/s: Atlas
Affects Version/s: None
Fix Version/s: None

Type: Task Priority: Minor - P4
Reporter: Kurtis Raucstadt Assignee: John Williams
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Screen Shot 2022-10-10 at 11.47.08 AM.png     PNG File image-2022-10-11-13-37-38-083.png    
Issue Links:
Duplicate
Related
Participants:
Days since reply: 1 year, 13 weeks, 6 days ago
Story Points: 3

 Description   

We had a customer reach out stating that the button for applying the activation code says "Apply Credit" instead of "Apply Code". Our documentation currently says "Apply Code" here https://www.mongodb.com/docs/atlas/billing/subscriptions/#activate-a-subscription.

I did some testing in Atlas to confirm this naming convention that the customer pointed out was correct and from my side I observed the following (+ see attachments) :

  • If customer is applying the code for the first time then it says "Apply Code"
  • If customer is applying the code when they had applied one previously, it says "Apply Credit"

Can this be explored further to confirm this UI behavior and update the UI or the documentation as needed?

 

kanika.shields@mongodb.com 



 Comments   
Comment by Beier Chen [ 03/Nov/22 ]

Cloud Payment Team has made the code change to change the text of the apply credit button from to "Apply Credit" to "Apply Code":https://jira.mongodb.org/browse/CLOUDP-140057. This changes will be deployed through version v20221116.

Since the image of billing page in the public document https://www.mongodb.com/docs/atlas/billing/subscriptions/#activate-a-subscription still shows the apply credit button as "Apply Credit", do we want to update the image to reflect the "Apply Code" text once the code changes deployed to production? 

 

Comment by Kurtis Raucstadt [ 11/Oct/22 ]

Thank you kanika.shields@mongodb.com - as stated this can be closed out. No action required.

Comment by Kevin Lewis [ 11/Oct/22 ]

created https://jira.mongodb.org/browse/CLOUDP-140057 to track fixing this.

Comment by Kanika Shields [ 11/Oct/22 ]

Sorry for the confusion, Cloud Billing is going to take on the work to make sure the button always says "Apply Code" so no need to update Docs. 

Comment by Kurtis Raucstadt [ 11/Oct/22 ]

I have made kanika.shields@mongodb.com aware of this and just want to be sure that product alignment is done before updating the docs to make sure it is all correct.

Generated at Thu Feb 08 08:13:32 UTC 2024 using Jira 9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66.