[DOCS-15690] Enabling Advanced Security displays redundant warning for Enterprise and Platinum customers Created: 22/Sep/22  Updated: 21/Nov/23  Resolved: 21/Nov/23

Status: Closed
Project: Documentation
Component/s: Atlas
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Minor - P4
Reporter: Seán Moran Assignee: Unassigned
Resolution: Declined Votes: 0
Labels: Bug
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File Screen Shot 2022-10-12 at 4.25.30 PM.png     PNG File image-2022-10-18-15-35-18-977.png     JPEG File undefined    
Participants:
Days since reply: 11 weeks, 1 day ago

 Description   

Problem Statement

An Atlas Enterprise customer who enabled LDAP User Authentication (requires the advanced security option) received a warning that the price for each cluster would increase by 15%.

According to https://www.mongodb.com/docs/atlas/billing/additional-services/#advanced-security this 15% uplift shouldn't apply to Atlas Enterprise customers.

Proposed Solution

Do not display warning for Enterprise or Platinum customers



 Comments   
Comment by John Williams [ 21/Nov/23 ]

this doesn't appear to be a documentation issue. closing.

Comment by Eric Tsai [ 19/Oct/22 ]

For the docs team, is there any additional warning we should add to this specific docs page or is the page organization enough to say we should close this ticket?

Comment by Eric Tsai [ 19/Oct/22 ]

I"m going to convert this to a DOCS ticket as this is not in cloud-atlas.

Comment by Lucas Stopper [ 18/Oct/22 ]

eric.tsai@mongodb.com This was messaging the customer was seeing regarding the 15% uplift:

 

The customer is now on version 4.2 and higher so this should not be an issue anymore.

 

Comment by Eric Tsai [ 18/Oct/22 ]

Hi lucas.stopper@mongodb.com

I'm trying to clarify the requirements for this ticket. I think I've found the place where this messaging is so if I can get confirmation on this piece I can go ahead and make the code changes to conditionally hide it. Thanks.

Screenshot here:

Comment by Lucas Stopper [ 18/Oct/22 ]

Hi Eric,
Apologies for the delayed response.Can you clarify what information I need to
collect from the customer?
Thanks,Lucas

Comment by Eric Tsai [ 18/Oct/22 ]

lucas.stopper@mongodb.com, any update on this? Otherwise I'm inclined to close out the ticket.

Comment by Eric Tsai [ 13/Oct/22 ]

Temporarily blocked waiting to hear back.

Comment by Seán Moran [ 13/Oct/22 ]

lucas.stopper@mongodb.com can you confirm Eric's observations above?

Comment by Eric Tsai [ 12/Oct/22 ]

Hi sean.moran@mongodb.com,

Are you referring to this page with the `Turning on this feature will increase your daily cluster pricing. Read more.` portion?

Comment by Lydia Stepanek (Inactive) [ 22/Sep/22 ]

Atlas HELP Rotation Bug Triage Notes: This bug has been triaged to your team based on the distribution of bugs across Atlas (Atlas Bug Board)

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