[DOCS-15690] Enabling Advanced Security displays redundant warning for Enterprise and Platinum customers Created: 22/Sep/22 Updated: 21/Nov/23 Resolved: 21/Nov/23 |
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| Status: | Closed |
| Project: | Documentation |
| Component/s: | Atlas |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Minor - P4 |
| Reporter: | Seán Moran | Assignee: | Unassigned |
| Resolution: | Declined | Votes: | 0 |
| Labels: | Bug | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Participants: | |
| Days since reply: | 11 weeks, 1 day ago |
| Description |
Problem StatementAn Atlas Enterprise customer who enabled LDAP User Authentication (requires the advanced security option) received a warning that the price for each cluster would increase by 15%. According to https://www.mongodb.com/docs/atlas/billing/additional-services/#advanced-security this 15% uplift shouldn't apply to Atlas Enterprise customers. Proposed SolutionDo not display warning for Enterprise or Platinum customers |
| Comments |
| Comment by John Williams [ 21/Nov/23 ] |
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this doesn't appear to be a documentation issue. closing. |
| Comment by Eric Tsai [ 19/Oct/22 ] |
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For the docs team, is there any additional warning we should add to this specific docs page or is the page organization enough to say we should close this ticket? |
| Comment by Eric Tsai [ 19/Oct/22 ] |
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I"m going to convert this to a DOCS ticket as this is not in cloud-atlas. |
| Comment by Lucas Stopper [ 18/Oct/22 ] |
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eric.tsai@mongodb.com This was messaging the customer was seeing regarding the 15% uplift:
The customer is now on version 4.2 and higher so this should not be an issue anymore.
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| Comment by Eric Tsai [ 18/Oct/22 ] |
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I'm trying to clarify the requirements for this ticket. I think I've found the place where this messaging is so if I can get confirmation on this piece I can go ahead and make the code changes to conditionally hide it. Thanks. |
| Comment by Lucas Stopper [ 18/Oct/22 ] |
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Hi Eric, |
| Comment by Eric Tsai [ 18/Oct/22 ] |
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lucas.stopper@mongodb.com, any update on this? Otherwise I'm inclined to close out the ticket. |
| Comment by Eric Tsai [ 13/Oct/22 ] |
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Temporarily blocked waiting to hear back. |
| Comment by Seán Moran [ 13/Oct/22 ] |
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lucas.stopper@mongodb.com can you confirm Eric's observations above? |
| Comment by Eric Tsai [ 12/Oct/22 ] |
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Are you referring to this page with the `Turning on this feature will increase your daily cluster pricing. Read more.` portion? |
| Comment by Lydia Stepanek (Inactive) [ 22/Sep/22 ] |
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Atlas HELP Rotation Bug Triage Notes: This bug has been triaged to your team based on the distribution of bugs across Atlas (Atlas Bug Board) |