[DOCS-15980] [Tools] mongodump/mongorestore compatibility issue w/ Ubuntu 18.0.4 Created: 22/Mar/23  Updated: 30/Oct/23  Resolved: 06/Apr/23

Status: Closed
Project: Documentation
Component/s: Server
Affects Version/s: None
Fix Version/s: Server_Docs_20231030

Type: Task Priority: Critical - P2
Reporter: Will Huang Assignee: Dave Cuthbert (Inactive)
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

So far Ubuntu 18.04. This does not affect Ubuntu 20.04. I have not tested this on version 16.04 or 14.04


Participants:
Days since reply: 43 weeks, 6 days ago

 Description   

Hi Docs team,

We've had a few cases recently where users are running into an issue when using mongodump on their Ubuntu 18.04 VM. The error was error parsing uri: lookup tmp-drp-restore.ebcxs.mongodb.net on 127.0.0.53:53: cannot unmarshal DNS message.

Having tested this, it seems to be only affecting Ubuntu v18.04 and not v20.04. The customer was using the latest version of mongodump v100.7.0. This problem seems to be due to non-compliant DNS resolvers or DNS Servers (i.e. Ubuntu 18.04's native DNS resolver systemd, etc)) in the wild. This issue can be bypassed on Ubuntu 18.04 by modifying the /etc/resolv.conf file to point directly at another DNS resolver instead of going through the systemd-resolver.

Requested Action:

A suggestion would be to update our mongodump/mongorestore platform compatibility section of the documentation or add a note to highlight this issue so that customers are aware? Ty. 



 Comments   
Comment by Githook User [ 06/Apr/23 ]

Author:

{'name': 'Dave Cuthbert', 'email': '69165704+davemungo@users.noreply.github.com', 'username': 'davemungo'}

Message: DOCS-15980 ubuntu compatibility (#84)

  • Fix build errors
  • Copyable
  • Review feedback
  • Subst
Comment by Ashley Brown [ 22/Mar/23 ]

Bumped priority due to linked customer issue.

Generated at Thu Feb 08 08:14:18 UTC 2024 using Jira 9.7.1#970001-sha1:2222b88b221c4928ef0de3161136cc90c8356a66.