[DOCS-2025] Please change recommendation for 2-step authentication for users from India trying MMS Backups Created: 02/Oct/13  Updated: 11/Jan/17  Resolved: 04/Oct/13

Status: Closed
Project: Documentation
Component/s: None
Affects Version/s: None
Fix Version/s: 01112017-cleanup

Type: Task Priority: Major - P3
Reporter: Angshuman Bagchi (Inactive) Assignee: Sam Kleinman (Inactive)
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

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Days since reply: 10 years, 20 weeks ago

 Description   

Refer:
https://mms.mongodb.com/help/backup/tutorial/register-for-backup-service/

As per the Google voice support page on https://support.google.com/voice/answer/115067?hl=en&ref_topic=1707989, (expand the link Google Voice availability based on location) you need a US phone number in order to use google voice. This means that users from India without access to a US phone number cannot use google voice for two factor authentication which is contrary to what the documents recommend in the link above.

While the MMS team intends to have a workaround to this in the future, currently users from India cannot sign up for Backups and we should change the docs to reflect that.


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