[DOCS-2033] FAQ: diagnostics issue with non-utf-8 characters in database names. Created: 04/Oct/13  Updated: 11/Jan/17  Resolved: 27/Jul/16

Status: Closed
Project: Documentation
Component/s: manual
Affects Version/s: None
Fix Version/s: 01112017-cleanup

Type: Task Priority: Major - P3
Reporter: James O'Leary Assignee: Unassigned
Resolution: Won't Fix Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Participants:
Days since reply: 9 years, 33 weeks ago

 Description   

We should add a FAQ entry with common error messages and possible reasons.

For example, creating a database with invalid characters can cause the MMS agent to give :

UnicodeDecodeError: 'utf8' codec can't decode bytes in position 0-1: invalid continuation byte

and the mongo shell to give :

TypeError: malformed UTF-8 character sequence at offset 0
error2:(shellhelp1) exec failed: TypeError: malformed UTF-8 character sequence at offset 0



 Comments   
Comment by Sam Kleinman (Inactive) [ 02/Jul/14 ]

I believe that this may no longer be a problem given the new Go-based agents.

Comment by Sam Kleinman (Inactive) [ 07/Oct/13 ]

jim.oleary@10gen.com, the text that you drafted doesn't reference either of the issues mentioned in the original posting. Could you clarify and reasign to me?

Comment by Sam Kleinman (Inactive) [ 04/Oct/13 ]

Do you think this should go in the MMS docs or in the main mongodb documentation?

Comment by James O'Leary [ 04/Oct/13 ]

I can.

Wouldn't it make sense to create a common issues page or section. I think that I have more I'd like to add.

For example, if the MMS agent doesn't work and you have an error like :

URLError: <urlopen error [Errno 8] _ssl.c:490: EOF occurred in violation of protocol>

Then you can validate that the agent can talk to the MMS server :

$> curl -I https://mms.mongodb.com

Or

$> wget -S  https://mms.mongodb.com -O /dev/null

And

traceroute mms.mongodb.com

Comment by Sam Kleinman (Inactive) [ 04/Oct/13 ]

@Jim, can you draft text for this message?

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