[DOCS-5767] Problem during installation OPS manager 1.8 Created: 02/Jul/15  Updated: 11/Jan/17  Resolved: 07/Jul/15

Status: Closed
Project: Documentation
Component/s: Cloud Manager
Affects Version/s: mms-1.8
Fix Version/s: 01112017-cleanup

Type: Bug Priority: Major - P3
Reporter: Franco Virdis [X] Assignee: Bob Grabar
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified
Environment:

Linux redhat 6.6 64bit - 8GB RAM - 2 CPU - 1TB HD


Participants:
Days since reply: 8 years, 32 weeks, 2 days ago

 Description   

Hi,
when i start for the first time the OPS MANAGER, i receive this error:

Starting pre-flight checks
Failure to connect to configured mongo instance: Config

{loadBalance=false, encryptedCredentials=false, ssl='false', dbName='mmsdb', uri=mongodb://10.102.86.115:28001}

Error: { "serverUsed" : "10.102.86.115:28001" , "ok" : 0.0 , "errmsg" : "not authorized on admin to execute command

{ listDatabases: 1 }

" , "code" : 13}
Pre-flight checks failed. Service can not start.

This is the machine configuration:
1 replica set with 3 machine: 1 primary and 2 secondary
1 machine for Ops Manager

I follow the documentation until 4 point
service iptables not running
sealinux not started
file hosts is configured with rigth name machine

TNX

Giovanni



 Comments   
Comment by Bob Grabar [ 06/Jul/15 ]

I'm sorry I didn't get back to you sooner. It looks like the problem is something specific to your setup. The best place to get an answer on this is in the "mongodb-user" group on Google: https://groups.google.com/forum/#!forum/mongodb-user

Comment by Franco Virdis [X] [ 03/Jul/15 ]

Hi Bob

any news?

Giovanni, Franco

Comment by Franco Virdis [X] [ 02/Jul/15 ]

https://docs.opsmanager.mongodb.com/current/tutorial/install-on-prem-from-archive/

TNX

Comment by Bob Grabar [ 02/Jul/15 ]

Can you send the URL for the documentation page you were looking at?

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